Bria of Elmwood Park
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 11.0)
- High staff turnover (50%)
- High RN turnover (57%)
Bottom 25% in IL · Below recommended RN staffing · Above recommended total nurse staffing · Worst in BRIA HEALTH SERVICES chain · $400,219 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the wound care and therapy departments receive some praise, the severe allegations regarding neglect and memory care conditions are deeply concerning. We strongly advise families to conduct unannounced visits, specifically to the memory care unit, and to interview current staff about actual nurse-to-patient ratios before making a decision.
Google Reviews
Google Reviews
32 reviews on Google“BRIA of Elmwood Park receives highly polarized feedback, with severe allegations of neglect, poor hygiene, and inadequate staffing in the memory care unit. While some families praise specific staff members and the wound care department, others report critical failures including patient weight loss, skin infections, and missing personal belongings. Families considering this facility should be aware of the stark contrast between the positive experiences reported by some and the serious safety concerns raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated wound care team
- Helpful and warm individual staff members
- Effective physical therapy services
- Cleanliness of common areas on lower floors
Concerns
- Severe understaffing leading to delayed care (mentioned by 3 reviewers)
- Poor conditions and hygiene in the Memory Care unit (mentioned by 2 reviewers)
- Lack of responsiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on your wound care and physical therapy programs, how do you ensure that same level of specialized attention is consistently applied to residents' daily hygiene and medication management?
- 2I noticed your team has been active in responding to feedback online; how do you translate that commitment to communication into regular, proactive updates for families regarding their loved one’s care?
- 3With 245 residents, how does the facility manage staffing levels to ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 4Could you walk me through the specific protocols and safety oversight currently in place for the Memory Care unit to ensure it meets the high standards of cleanliness and care we are looking for?
- 5What specific steps is the leadership team taking to address the recent CMS health inspection findings and improve the overall quality of life for residents?
- 6Beyond medical care, what does a typical day look like for residents in terms of social engagement and daily activities to ensure they remain active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The only reason why I gave them 2 stars is for the therapy. I’m disappointed”
“Thank you for the care that you guys have provided to my mother, thank you for so much for the wound care department, Angelica and her team are great.”
“Sadly, the minute you get off the elevator on the 2nd floor 'Memory Care', it's dark and dingy. Often times it smells badly. The bed linens are not changed often enough.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families should exercise caution as this facility has a concerning pattern of deficiencies, with many issues arising from family complaints. The most recurring problems involve appropriate treatment and care according to doctor's orders, accident prevention and safety, and protection from abuse and neglect. While the facility does correct deficiencies when cited, the frequency of repeat issues in these critical care areas suggests ongoing challenges with maintaining consistent quality care and resident safety.
Mar 29, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Feb 9, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jan 11, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Dec 24, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 11, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 1, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Sep 4, 2025
$22,315
Fine
Jun 11, 2025
$22,315
Fine
Feb 3, 2025
$48,344
Fine
Jan 7, 2025
$12,425
Fine
Dec 16, 2024
$31,993
Fine
Aug 14, 2024
$12,519
Fine
Dec 12, 2023
$222,671
Payment Denial
Dec 12, 2023
75-day denial
Fine
Sep 21, 2023
$49,952
Ownership & Operations
Who Operates This Facility
Bria of Elmwood Park
for profit
Chain Affiliation
Bria Health Services
15 facilities nationwide
Chain avg rating: 1.2/5 · Rank 3 of 15 (Worst)
Ownership & Management
Owners
Seven Species LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit briahs.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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