Norwood Crossing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
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What this means for your family
While Norwood Crossing offers a robust activity program, recent reports of poor cleanliness and severe understaffing in the skilled nursing wing are significant red flags. Families should conduct an unannounced tour specifically of the skilled nursing area and ask detailed questions about nurse-to-patient ratios and how the facility manages agency staff.
Google Reviews
Google Reviews
24 reviews on Google“Norwood Crossing presents a stark contrast between its assisted living areas and its skilled nursing/rehab sections, with recent reviews highlighting significant concerns regarding cleanliness and staffing levels. While some families report positive experiences with individual staff members, multiple reports describe a facility that is understaffed, poorly maintained, and struggling to meet basic care standards for residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and fitness programs
- Some individual nursing staff are described as caring
- Positive initial impressions of common areas
Concerns
- Poor cleanliness and hygiene standards (mentioned by 4 reviewers)
- Understaffing leading to inadequate care (mentioned by 3 reviewers)
- Unprofessional or rude staff interactions (mentioned by 3 reviewers)
- Facility maintenance issues (broken equipment, outdated rooms) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility offers some great fitness and engagement programs; how do you ensure these activities remain consistent for residents who may have limited mobility?
- 2Could you walk me through your current cleaning protocols and how frequently common areas and resident rooms are deep-cleaned to ensure a comfortable environment?
- 3With the current staffing levels, what is the process for ensuring that residents receive timely assistance when they call for help, especially during evening or weekend shifts?
- 4How does your team handle communication with families regarding changes in a resident's health or care plan to ensure we always feel updated?
- 5Given that some of the building's infrastructure is older, what is your current plan for addressing maintenance needs or equipment updates to ensure resident safety and comfort?
- 6What specific training do your staff members receive regarding professional communication and empathy to ensure every interaction with residents is positive and respectful?
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed less then 24 hours on a nursing floor and I had to move her. Poorly maintained physical facility. TV in room not working. Sagging bed. Failed to follow doctor written dietary restrictions following surgery.”
“My poor disabled elderly step father has been robbed in his room several times, verbally abused by staff and when we complain the staff says it's an outside "agency" they hire. The rooms are filthy, the nurses have verbal altercations amoungst eachother in halls.”
“There is a lot of hype about Norwood Crossing but that is only for the newer Assisted Living section... NOT for the skilled section. My father with dementia fractured his hip and needed short term rehab care. We chose Norwood Crossing because it is close to our home... What a disappointment!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Norwood Crossing shows concerning patterns of recurring problems, with 30 deficiencies across key areas including accident prevention and safety supervision, medication management, and infection control. Families have filed multiple complaints triggering inspections, indicating ongoing resident or family concerns. While the facility corrects identified issues, the same problems repeatedly resurface across surveys, suggesting systemic challenges in maintaining consistent care standards and safety protocols.
Jul 25, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 26, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 20, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 14, 2024Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Aug 11, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jan 26, 2025
$12,628
Payment Denial
Jan 26, 2025
9-day denial
Fine
Jun 14, 2024
$27,846
Fine
Aug 2, 2023
$22,874
Payment Denial
Aug 2, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
Norwood Crossing
nonprofit
Ownership & Management
Owners
Norwood Life Care Society
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit norwoodcrossing.org
Medicare data downloads
Original nursing home datasets
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