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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 24 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Norwood Crossing has a middle-range Medicare overall rating. Strengths include engaging activities and fitness programs. Some reviewers note concerns about poor cleanliness and hygiene standards (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Norwood Crossing presents a stark contrast between its assisted living areas and its skilled nursing/rehab sections, with recent reviews highlighting significant concerns regarding cleanliness and staffing levels. While some families report positive experiences with individual staff members, multiple reports describe a facility that is understaffed, poorly maintained, and struggling to meet basic care standards for residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 29 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed less then 24 hours on a nursing floor and I had to move her. Poorly maintained physical facility. TV in room not working. Sagging bed. Failed to follow doctor written dietary restrictions following surgery.”
“My poor disabled elderly step father has been robbed in his room several times, verbally abused by staff and when we complain the staff says it's an outside "agency" they hire. The rooms are filthy, the nurses have verbal altercations amoungst eachother in halls.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Norwood Crossing shows concerning patterns of recurring problems, with 30 deficiencies across key areas including accident prevention and safety supervision, medication management, and infection control. Families have filed multiple complaints triggering inspections, indicating ongoing resident or family concerns. While the facility corrects identified issues, the same problems repeatedly resurface across surveys, suggesting systemic challenges in maintaining consistent care standards and safety protocols.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Apr 2, 2026
52-day denial
Fine
Jan 26, 2025
$12,628
Payment Denial
Jan 26, 2025
9-day denial
Fine
Jun 14, 2024
$27,846
Norwood Crossing
nonprofit
Owners
Norwood Life Care Society
Owner · Organization
Key personnel
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Official Website
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