Normandy Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 10)
- High staff turnover (62%)
- High RN turnover (60%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in MGM HEALTHCARE chain · $9,315 in fines · Abuse citation
What this means for your family
While recent reviews highlight significant improvements in staff engagement and activity programming, the facility has a history of serious complaints regarding communication and resident safety. We strongly advise you to visit in person, observe the interaction between staff and residents, and ask for a direct contact person for administrative concerns to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
40 reviews on Google“Normandy Nursing Center receives highly polarized feedback, with a recent surge of positive reviews praising the staff's compassion and the facility's cleanliness. Conversely, older reviews and some critical accounts describe severe issues including neglect, poor communication, and safety concerns regarding resident altercations. Families should weigh the recent reports of successful rehabilitation and attentive care against historical allegations of mismanagement and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and recovery support
- Active and engaging activities department
Concerns
- Understaffing leading to poor responsiveness (mentioned by 2 reviewers)
- Difficulty communicating with administration or social workers (mentioned by 2 reviewers)
- Safety issues regarding resident-on-resident violence or theft (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, could you explain how you ensure residents receive timely assistance when they press their call buttons?
- 2I noticed the facility has an active activities department; could you share a few examples of how you keep residents engaged throughout the week?
- 3What specific protocols do you have in place to ensure resident safety and security, particularly regarding the prevention of conflicts between residents?
- 4I see that you engage with families online; what is your preferred method for keeping families updated on their loved one's care and addressing any administrative concerns that arise?
- 5With the current staffing rating, how do you manage shift transitions to ensure that medical care and daily support remain consistent for all 116 residents?
- 6How does your team handle communication with families when a resident experiences a change in health status or requires urgent medical attention?
Personalized based on this facility's data
Key Review Excerpts
“My son was a resident for two years at Normandy Nursing Center with Miss Laura and a wonderful crew. They worked patiently and continuously with my son to the point where he was able to move to an assisted living Facility and has now acquired and maintain skills to Get a job.”
“I was treated well they helped me a lot got my diagnosis right helped me get back on good medicine very loving people it's sad that people bash the nursing center because people works hard.”
“It is very difficult to talk to anybody. Sometimes the phone just rings until the message comes on that says try later. Other times I reach somebody but not the right somebody and the right person is too busy to come to the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Normandy Nursing Center has significant ongoing problems with families filing 12 complaint-triggered reports about serious issues. The most recurring problems involve abuse/neglect protection, medication management errors, and food safety/nutrition issues. Multiple deficiencies repeat across surveys, including medication error rates exceeding 5% and food safety violations appearing in 2023, 2024, and 2025, suggesting persistent quality control problems that require careful family evaluation.
Aug 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 16, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 16, 2025Routine25
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Feb 4, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Payment Denial
May 16, 2025
12-day denial
Fine
Oct 20, 2023
$9,315
Ownership & Operations
Who Operates This Facility
Normandy Nursing Center
for profit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Chain avg rating: 2.2/5 · Rank 22 of 30 (Worst)
Ownership & Management
Owners
10-26 Nationwide Tr
Owner · Organization
Normandy Investments, LLC
Owner · Organization
Bienstock, Judah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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