Delhaven Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in MO · Chain outperformer · $73,048 in fines
What this means for your family
Delhaven Manor has seen significant improvements in facility cleanliness and staff engagement recently, making it a strong contender for those prioritizing a modern environment. However, due to recurring reports of understaffing and inconsistent care execution, we strongly advise families to maintain a daily presence to ensure all care duties are being fulfilled.
Google Reviews
Google Reviews
40 reviews on Google“Delhaven Manor receives highly polarized feedback, with recent reviews highlighting significant facility renovations and a dedicated, caring staff. However, families should be aware of recurring concerns regarding understaffing, inconsistent follow-through on care duties, and administrative transparency issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Compassionate and attentive nursing staff
- Recent facility renovations and upgrades
- Strong administrative engagement
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Inconsistent follow-through on promised care duties (mentioned by 2 reviewers)
- Lack of security for personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the recent renovations look; how do you ensure the facility stays this fresh and odor-free for the residents?
- 2With the nursing staff being so highly praised for their compassion, how do you ensure they have enough support to respond quickly to residents' needs during busy shifts?
- 3How do you manage communication between the nursing team and family members to ensure we are always updated on any changes in care?
- 4What specific protocols are in place to ensure that all care duties and daily tasks are consistently followed through for every resident?
- 5What measures are in place to ensure the security of residents' personal belongings and valuables within their rooms?
- 6In the event of a medical emergency after hours, what is the immediate process for coordinating care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Since he has been a resident here I must say, I have never walked into this facility and smelled any foul orders. The entire Bldg is clean.”
“There are many staff members that are extremely nice and considerate. However... there are plenty of times when one thing is said and another is done, or technically not done. I'm assuming much of this is due to understaffing.”
“This place has come so far with care, and attention to detail. Staff are very knowledgeable and friendly. Lots of activities and food is great for a nursing facility.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Delhaven Manor has a concerning pattern of recurring deficiencies across multiple areas, with families filing 15 complaint-triggered reports. The facility repeatedly struggles with staffing requirements, medication management, fire safety systems, and resident financial protections, with the same issues appearing across surveys from 2019 to 2024. While all deficiencies show correction dates, the persistent nature of problems in critical care areas warrants careful consideration during your visit.
Mar 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 13, 2024Routine18
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Aug 14, 2024Complaint2
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Jul 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jun 17, 2024Complaint3
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 19, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Jun 17, 2024
$73,048
Payment Denial
Jun 17, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Delhaven Manor
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 29
Ownership & Management
Owners
Circle B Enterprises Holding Company INC
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit delhavenmanor.net
Medicare data downloads
Original nursing home datasets
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