Amberwood Estates Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 10)
- High staff turnover (84%)
- High RN turnover (100%)
Bottom 25% in MO · Critically understaffed (RN) · Very high staff turnover · Worst in VERTICAL HEALTH SERVICES chain · $22,934 in fines
What this means for your family
While some families report a smooth admissions process and helpful therapy staff, the reports of neglect and missing property are serious red flags. We strongly advise you to conduct an unannounced visit during a weekend or evening shift to observe the actual level of care and cleanliness firsthand.
Google Reviews
Google Reviews
27 reviews on Google“Amberwood Estates Nursing and Rehabilitation receives highly polarized feedback, with some residents and families praising the friendly staff and smooth admissions process, while others report severe neglect and unprofessional behavior. Critical concerns include reports of residents left in unsanitary conditions, missing personal property, and a lack of responsiveness from nursing staff. Families considering this facility should be aware of the significant disparity between positive testimonials and reports of poor care standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming admissions staff
- Helpful therapy and social services team
- Responsive to feedback when issues are raised
Concerns
- Poor hygiene and neglect of residents (mentioned by 3 reviewers)
- Missing or stolen personal property (mentioned by 2 reviewers)
- Unprofessional or dismissive staff attitude (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 115 residents, what specific protocols do you have in place to ensure consistent daily hygiene and personal care for each individual?
- 2I noticed some feedback regarding personal belongings; what systems or security measures do you have in place to help residents keep track of their personal property?
- 3Given the current staffing ratings, how do you manage shift handovers to ensure that communication remains consistent and that residents' needs are addressed promptly?
- 4I appreciate that your team is known for being responsive to feedback; could you walk me through the formal process for a family member to raise a concern and how quickly we can expect a resolution?
- 5What does a typical daily activity schedule look like to ensure residents stay engaged and social throughout the week?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating care with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Walked in to my uncle sitting in urine and feces. I went to the nurse station and two nurses told me it wasn’t there jobs and they would call someone.”
“The move-in process was really smooth, and the admissions coordinator was so friendly and helpful. We've had a great experience so far!”
“Sloppy place lost all my grandmothers property that includes her teeth!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 104 deficiencies across 13 surveys, including 29 complaint-triggered violations where families filed reports about problems. The most recurring issues involve maintaining a safe and clean environment, accident prevention, and medication management. Problems with protecting residents from abuse and neglect have appeared multiple times, including recent complaints. While most deficiencies show correction dates, the high volume and repeated nature of safety and care issues, particularly those prompting family complaints, warrant careful consideration during any visit.
Feb 4, 2026Complaint7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Sep 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 22, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Sep 19, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Sep 25, 2023
$3,882
Fine
Sep 5, 2023
$9,527
Fine
Jul 31, 2023
$6,351
Fine
May 30, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Amberwood Estates Nursing and Rehabilitation
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Heritage Care Center
1.1 miNursing Home · Saint Louis, MO
Arbor Hills Care & Rehab Center
1.9 miNursing Home · Ferguson, MO
Monarch Springs Wellness & Rehabilitation
4.1 miNursing Home · University City, MO
Delhaven Manor
4.7 miNursing Home · Saint Louis, MO
Atrium Place Health and Rehabilitation
4.8 miNursing Home · Saint Louis, MO
Bentleys Extended Care
4.9 miNursing Home · Overland, MO