Nhc Place at Cool Springs
Strong Medicare quality ratings; families often praise highly skilled rehab and therapy teams. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
This facility is highly regarded for its rehab and post-surgical therapy programs, which have helped many residents recover successfully. However, families should be aware of consistent reports regarding understaffing and slow call-light response times; we recommend visiting during off-hours or weekends to observe staffing levels firsthand before committing.
Google Reviews
Google Reviews
33 reviews on Google“NHC Place at Cool Springs receives highly polarized feedback, with many families praising the skilled nursing and rehab teams for their attentive care, while others report significant issues with understaffing and poor communication. While some residents experience excellent recovery outcomes and compassionate support, multiple reviewers have raised concerns regarding slow response times, high costs, and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled rehab and therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective coordination for post-surgical recovery
Concerns
- Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor communication regarding patient status and discharge (mentioned by 3 reviewers)
- High cost relative to perceived service quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and therapy teams; could you tell us more about how they support residents during post-surgical recovery?
- 2What specific steps does your nursing team take to ensure that family members are kept updated on a resident's daily health status and any changes in care?
- 3With such a high staffing rating from CMS, how do you ensure that nurses and aides are able to respond quickly to call lights, especially during busy shifts?
- 4Could you describe the daily activities and social programs available to help residents stay engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
- 6How do you manage the facility's budget to ensure that the high quality of care and cleanliness is maintained while keeping costs fair for families?
Personalized based on this facility's data
Key Review Excerpts
“The staff was great and Judith was his nurse most of the time. She was very caring and all the staff was attentive. The doctor's were there as soon as a problem arose.”
“They cared for my mom like she was there mom. She left there better than she has been in years.”
“My mom often sits in a wet (depends) bed with food on her and on the floor. I pay 8,500-9,000 Per month for one person.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Place at Cool Springs shows a pattern of recurring fire safety and building infrastructure deficiencies across multiple surveys, with the same fire safety violations appearing in both 2018 and 2019 inspections. The facility has also had issues with medication management, daily care assistance, and pressure ulcer prevention. While all deficiencies show correction dates, the repeated fire safety problems suggest ongoing maintenance challenges that families should discuss during facility visits.
Sep 14, 2022Routine3
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 22, 2019Routine9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 17, 2018Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Ownership & Operations
Who Operates This Facility
Nhc Place at Cool Springs
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 13 of 65 (Best)
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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