Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise highly skilled rehab and therapy teams. Still worth an in-person visit.
based on 35 Google reviews
Email Nhc Place at Cool Springs to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Nhc Place at Cool Springs has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly skilled rehab and therapy teams and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.
NHC Place at Cool Springs receives highly polarized feedback, with many families praising the skilled nursing and rehab teams for their attentive care, while others report significant issues with understaffing and poor communication. While some residents experience excellent recovery outcomes and compassionate support, multiple reviewers have raised concerns regarding slow response times, high costs, and inconsistent quality of care.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff was great and Judith was his nurse most of the time. She was very caring and all the staff was attentive. The doctor's were there as soon as a problem arose.”
“They cared for my mom like she was there mom. She left there better than she has been in years.”
“My mom often sits in a wet (depends) bed with food on her and on the floor. I pay 8,500-9,000 Per month for one person.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
NHC Place at Cool Springs shows a pattern of recurring fire safety and building infrastructure deficiencies across multiple surveys, with the same fire safety violations appearing in both 2018 and 2019 inspections. The facility has also had issues with medication management, daily care assistance, and pressure ulcer prevention. While all deficiencies show correction dates, the repeated fire safety problems suggest ongoing maintenance challenges that families should discuss during facility visits.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Nhc Place at Cool Springs
for profit
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 1 of 65 (Highest rating)
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Mulberry Health & Rehabilitation
3.0 miNursing Home · Franklin, TN
Franklin Wellness and Rehabilitation Center
3.2 miNursing Home · Franklin, TN
Nhc Healthcare, Franklin
3.3 miNursing Home · Franklin, TN
Somerfield at the Heritage
5.0 miNursing Home · Brentwood, TN
Nhc Place at the Trace
9.8 miNursing Home · Nashville, TN
Bethany Center for Rehabilitation and Healing LLC
9.9 miNursing Home · Nashville, TN