Nursing Home Medicare 5-star

Somerfield at the Heritage

Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained park-like campus. Still worth an in-person visit.

900 Heritage Way, Brentwood, TN 37027|66 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 51 Google reviews

(615) 564-4900 Directions Website

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What this means for your family

Somerfield at the Heritage has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained park-like campus and extensive variety of daily activities and events. Review the component ratings and current source records before deciding.

Google Reviews

54 public Google reviews available

The Heritage at Brentwood is widely praised by independent living residents for its beautiful campus, extensive activity calendar, and high-quality dining options. However, families of residents in the Somerfield assisted living and memory care sections report significant concerns regarding staffing levels, responsiveness to basic needs, and high turnover. While the community is viewed as a premium, "four-season" style retirement destination, the quality of care appears to decline for those requiring higher levels of daily assistance.

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained park-like campus
Extensive variety of daily activities and events
High-quality dining with diverse menu options
Strong sense of community and resident friendship

Concerns

Understaffing in assisted living/Somerfield wing (mentioned by 2 reviewers)
High staff turnover (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 54 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the beautiful park-like campus, what are some of the most popular outdoor activities or events that residents participate in together?
2I noticed the facility has a high volume of daily activities; how do you ensure residents with different interests or mobility levels feel included in the community?
3Since we are considering the memory care program, could you walk us through how your approach to specialized support differs from the rest of the facility?
4I appreciate that you actively engage with online feedback; how does your leadership team use that resident and family input to improve daily operations?
5With the current staffing environment, what specific steps are you taking to maintain consistency in care and ensure residents build lasting relationships with their caregivers?
6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping family members informed in real-time?

Personalized based on this facility's data

Key Review Excerpts

“The entire value proposition of "graduating" to increased need on the same campus sounds good in theory. But in reality, they are extremely short staffed in Somerfield assisted living, pay low wages and therefore get low wage quality employees, are non-responsive to seniors living there.”

Memory care family member · 2019★☆☆☆☆

“The dinner menu, with a choice of 4 salads, 2 soups, 11 entrees, and 11 sides, changes every 2 weeks. The food is great.”

Independent living resident · 2022★★★★★

“Almost all of the residents I have talked to in the last three years here say they wished they had moved here sooner. The facility and staff are terrific and we residents have a true sense of being heard.”

Independent living resident · 2022★★★★★

Source: 54 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.19hrs

Registered nurses for medical care

Total Nursing

4.23hrs

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

19.5%

31.7%

Williamson

12.7%

Residents with depression symptoms

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

12.8%

13.8%

Williamson

1.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

89.4%

Williamson

90.6%

Residents on antipsychotic medication

↓ Lower is better

This Facility7.7%

Better than Avg

Here

7.7%

15.4%

16.8%

Williamson

15.7%

Residents vaccinated for the flu

↑ Higher is better

This Facility94.5%

Mixed vs Avgs

Here

94.5%

95.5%

94.5%

Williamson

89.7%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility16.4%

Better than Avg

Here

16.4%

19.0%

20.0%

Williamson

18.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

82.0%

79.3%

Williamson

56.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.8%

Better than Avg

Here

88.8%

79.8%

Williamson

72.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.0%

Worse than Avg

Here

2.0%

1.6%

1.7%

Williamson

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

12findings in history

Latest survey: 2 · well below TN avg (5.9)

Somerfield at the Heritage shows concerning patterns with recurring fire safety violations, including repeated issues with emergency exits and sprinkler system maintenance across multiple surveys from 2019 to 2022. The facility also had problems with medication management and resident privacy rights, though all deficiencies were reportedly corrected. The persistence of identical fire safety violations suggests potential ongoing safety management challenges that families should discuss during visits.

Apr 20, 2022Routine3 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Dec 18, 2019Routine2 findings

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 29, 2019Routine7 findings

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Somerfield at the Heritage

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Services

Chain Size

44 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 20 (Highest rating)

Ownership & Management

Owners

Harpeth Green Properties, LLC

Owner · Organization

15%

Heritage Investment Partners LLC

Owner · Organization

70%

Lcs Tn LLC

Owner · Organization

15%

Harpeth Green Properties, LLC

Owner (parent company) · Organization

Cooper, John

Owner (parent company)

37%

Lowe, Whitson

Owner (parent company)

14%

Key personnel

Pinnacle Bank5% or Greater Mortgage InterestPinnacle Bank5% or Greater Security InterestBird, JohnOfficer / DirectorCooper, JohnOfficer / DirectorLahey, DanielOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(615) 564-4900

theheritagelcs.com

900 Heritage Way

Brentwood, TN 37027

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

51 reviews from families & visitors

Official Website

Visit theheritagelcs.com

Medicare data downloads

Original nursing home datasets

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