Nhc Healthcare, Franklin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (61%)
- High RN turnover (53%)
Above average in TN · Below recommended RN staffing · $96,140 in fines
What this means for your family
While some families report positive rehabilitation outcomes, the recent increase in reports regarding pest infestations and neglect is deeply concerning. We strongly advise you to conduct an unannounced visit, specifically checking the cleanliness of patient rooms and observing response times to call lights before making a decision.
Google Reviews
Google Reviews
25 reviews on Google“NHC Healthcare, Franklin receives highly polarized feedback, with some families praising the compassionate, home-like environment and effective rehabilitation, while others report severe neglect and unsanitary conditions. Recurring complaints highlight significant issues with response times for basic needs, hygiene, and the presence of pests. Families should be aware of the stark contrast between positive experiences and reports of serious lapses in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Compassionate, personable staff
- Home-like atmosphere
- Responsive administrative team
Concerns
- Unsanitary conditions and pest infestations (mentioned by 3 reviewers)
- Neglect and slow response times for basic assistance (mentioned by 4 reviewers)
- Poor night shift staffing and care quality (mentioned by 2 reviewers)
- Inadequate hygiene and lack of bathing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehabilitation therapy; could you tell us more about how that integrates into a resident's daily routine?
- 2How does your team ensure that the facility stays consistently clean and well-maintained, especially in the resident living areas?
- 3What specific protocols do you have in place to ensure that residents receive timely assistance with personal care and hygiene, particularly during the night shift?
- 4How does the administrative team communicate updates to families regarding changes in a resident's medication or care plan?
- 5What is your process for managing medical emergencies or sudden changes in health during the overnight hours?
- 6Could you describe some of the daily social activities or outings available to help residents feel that 'home-like' atmosphere mentioned by others?
Personalized based on this facility's data
Key Review Excerpts
“Don't let the older building fool you, the staff here is great and highly recommend for long term skilled nursing.”
“It has cockroaches in the rooms on the medical equipment. Majority of the Cna‘s are terrible. They’re very negligent.”
“My mom had to wait 1-2 hours for them to take her to the restroom so she got an infection bc she retain fluids”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with one recent complaint leading to a nursing staff competency deficiency in October 2025, indicating families have filed reports about care quality. The most recurring issues involve fire safety systems (sprinkler maintenance, fire doors, alarm systems), electrical safety (power strips and extension cords appearing multiple times), and resident rights violations. While all past deficiencies show correction dates, the recent complaint-triggered finding about nursing competency suggests ongoing care concerns that warrant careful evaluation during any visit.
Oct 24, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Sep 29, 2022Routine15
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 30, 2019Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 20, 2018Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Oct 24, 2025
$62,491
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Franklin
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 41 of 65
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Ussery, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Franklin Wellness and Rehabilitation Center
< 1 miNursing Home · Franklin, TN
Mulberry Health & Rehabilitation
< 1 miNursing Home · Franklin, TN
Nhc Place at Cool Springs
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Somerfield at the Heritage
8.2 miNursing Home · Brentwood, TN
Nhc Place at the Trace
9.8 miNursing Home · Nashville, TN