Bethany Center for Rehabilitation and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 182 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (67%)
- High RN turnover (74%)
Below average in TN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While some families report excellent outcomes with the rehab therapy team, there is a concerning pattern of reports regarding neglect and slow response times. We strongly advise you to visit during off-hours and weekends to observe staffing levels for yourself, and to ask management specifically how they address patient hygiene and call-light response times.
Google Reviews
Google Reviews
182 reviews on Google“Bethany Center for Rehabilitation and Healing receives polarized feedback, with many families praising the dedicated nursing staff and clean facility, while others report serious concerns regarding neglect and poor communication. While some residents experience excellent rehab outcomes and attentive care, multiple reviewers have raised alarms about slow response times to call lights, hygiene issues, and inconsistent food quality. Families should approach this facility with caution and perform thorough due diligence regarding current staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and professional front-desk reception
Concerns
- Neglect and poor hygiene (e.g., lack of bathing, bedsores, soiled linens) (mentioned by 12 reviewers)
- Slow or non-existent response to call lights/patient needs (mentioned by 9 reviewers)
- Poor food quality and missed meal deliveries (mentioned by 7 reviewers)
- Communication breakdowns with families and insurance (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 190 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very responsive to online feedback; how do you utilize that same level of communication to keep families updated on their loved one's daily care and health status?
- 2Given the current staffing ratings, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with hygiene and personal care?
- 3Can you walk me through your daily routine for ensuring that residents are consistently bathed and that their bedding is kept clean and comfortable?
- 4I understand that nutrition is a priority; how do you manage meal delivery to ensure every resident receives their correct, high-quality meals on time?
- 5With the current focus on rehabilitation, what is the process for coordinating care between the therapy team and the nursing staff to ensure a resident's medical needs are met throughout the day?
- 6How does your team handle medication management to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The team at Bethany Center has been fantastic to my Mom, Lana!! Special shout out to Kristin who has been so caring to me and my Mom since I'm far away and in another state.”
“My dad has been at the Bethany Center for a little over a week... The patients do not get checked on but about once a day, which means they are laying in the urine and bowel movements all day. No baths unless you request.”
“I am profoundly grateful for the exceptional care my sister received at Bethany Center for Rehabilitation following her hemorrhagic stroke... Christen Robinson, the head nurse, was the glue that held everything together.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethany Center has recurring deficiencies across infection control, food safety, and fire safety systems, with families filing at least one complaint that triggered an inspection regarding care planning. The facility shows a pattern of issues spanning from 2018 to 2025, including repeated problems with infection prevention programs and dietary services. While all deficiencies show correction dates, the persistence of similar issues over multiple years suggests ongoing operational challenges that families should carefully consider.
Apr 11, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Aug 18, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 23, 2019Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 11, 2018Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Bethany Center for Rehabilitation and Healing LLC
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 32 of 34
Ownership & Management
Owners
Bethany Ventures Tn LLC
Owner · Organization
Einhorn, Neal
Owner (parent company)
Friedman, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
182 reviews from families & visitors
Official Website
Visit bethanycenterrehab.com
Medicare data downloads
Original nursing home datasets
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