Franklin Wellness and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 130 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High staff turnover (84%)
- High RN turnover (100%)
Bottom 25% in TN · Below recommended RN staffing · Very high staff turnover · Worst in AHAVA HEALTHCARE chain · $41,161 in fines
What this means for your family
This facility offers a strong rehabilitation program and a welcoming environment, but the consistency of care is a major concern. Families should conduct unannounced visits, specifically during weekends or evenings, to observe staffing levels and hygiene standards before committing to a stay.
Google Reviews
Google Reviews
130 reviews on Google“Franklin Wellness and Rehabilitation Center receives highly polarized reviews, with some families praising the staff's kindness and recent administrative improvements, while others report severe concerns regarding neglect, hygiene, and staffing shortages. While many visitors highlight a clean, welcoming environment and effective rehabilitation services, a recurring pattern of complaints involves residents being left in soiled conditions, poor communication, and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional rehabilitation therapy team
- Welcoming and friendly front-desk staff
- Clean, well-maintained facility environment
- Engaging activities and outdoor courtyard space
Concerns
- Poor hygiene and failure to assist with toileting/incontinence care (mentioned by 9 reviewers)
- Understaffing leading to slow response times and neglected patient needs (mentioned by 6 reviewers)
- Inconsistent cleanliness and unpleasant odors (mentioned by 5 reviewers)
- Poor communication from management regarding patient care and concerns (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily care experience here?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and toileting needs?
- 3I understand the facility has faced some recent challenges with cleanliness; what is your current plan to ensure that resident rooms and common areas remain consistently sanitary and odor-free?
- 4With the rehabilitation team being a noted strength, how do you coordinate their therapy sessions with the nursing staff to ensure consistent support throughout the rest of the day?
- 5What is your process for keeping family members updated on changes in a resident's health or care plan, especially when urgent medical concerns arise?
- 6The outdoor courtyard looks lovely; could you walk me through what a typical afternoon of activities looks like for residents who enjoy staying active?
Personalized based on this facility's data
Key Review Excerpts
“My mother just spent roughly two weeks at this facility. While the building itself is old and a little drab, the majority of the care she got was excellent. Her PT and OT were phenomenal and exactly what she needed.”
“My husband was in this facility for 1 week in July of 2025. This facility is filthy, the smell was horrific. I went in everyday and had to clean his area. His roommate was there with a broken hip and I had to empty his urinal nobody would do it.”
“Although there are a few excellent staff members here, the medical care for patients with severe medical needs is lacking. Most of the nursing staff are temps so they are not aware of the patient history.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franklin Wellness has recurring issues across multiple care areas, with families filing complaint reports that triggered recent inspections. The facility shows persistent problems with medication management, resident assessment and care planning, and safety hazards including accident prevention and fire safety systems. While all deficiencies show provider correction dates, the pattern of repeated violations in medication handling, care planning, and safety protocols across surveys from 2019 to 2025 suggests ongoing operational challenges that families should discuss during visits.
Jun 9, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 9, 2025Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 30, 2023Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 9, 2020Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 22, 2019Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jun 9, 2025
$41,161
Ownership & Operations
Who Operates This Facility
Franklin Wellness and Rehabilitation Center
for profit
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Chain avg rating: 2.5/5 · Rank 14 of 15 (Worst)
Ownership & Management
Owners
Franklin Holdco, LLC
Owner · Organization
Ecm Holdings LLC
Owner (parent company) · Organization
Eisen, Menashe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit franklinctrhc.com
Medicare data downloads
Original nursing home datasets
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