Nhc Place at the Trace
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy team. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients recover, the facility suffers from recurring reports of severe understaffing and neglect. If you choose this facility, ensure you have a plan for frequent family visits to monitor your loved one's hygiene and medication adherence, as responsiveness to call lights is a major documented concern.
Google Reviews
Google Reviews
55 reviews on Google“NHC Place at the Trace receives highly polarized reviews, with many patients praising the rehabilitation therapy team and facility aesthetics, while others report severe neglect and staffing shortages. Families frequently express concerns regarding poor hygiene, slow response times to call lights, and critical medication management errors. While some residents have positive recovery experiences, the recurring reports of understaffing and lack of basic care suggest significant inconsistency in service quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Modern, aesthetically pleasing facility
- Compassionate individual staff members
- Effective post-surgery rehabilitation outcomes
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 5 reviewers)
- Inconsistent or poor quality food service (mentioned by 4 reviewers)
- Negligent communication regarding medical status or falls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for post-surgery rehabilitation, how do you ensure that same level of focused, attentive care carries over into daily assistance for long-term residents?
- 2I noticed some feedback regarding response times; could you walk me through your current process for ensuring residents receive timely help when they use their call lights?
- 3How does your team maintain the cleanliness of individual resident rooms, and what is the standard schedule for deep-cleaning these personal living spaces?
- 4What steps are being taken to improve the variety and quality of the dining experience to ensure residents are consistently satisfied with their meals?
- 5Could you explain your protocol for keeping family members updated on a resident's medical status or any changes in their health, especially following a fall or incident?
- 6With a 3-star health inspection rating, what specific improvements or changes have you implemented recently to address those findings and enhance the overall care environment?
Personalized based on this facility's data
Key Review Excerpts
“The staff is great, but one person stands out to mom and I. Ka Ka is a young lady who often goes above and beyond what you expect in a very caring compassionate way.”
“If your loved one cannot access the call button and is not able to get around on their own, move them to another facility or have someone sit with them. Staff is slow to check in on patients.”
“My father was admitted here for post stroke rehabilitation at the end of March. He suffered another stroke, was sent to Vanderbilt where they discovered a quarter sized stage 3 bed sore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with infection control appearing in all three surveys and care planning issues spanning multiple years, suggesting persistent operational challenges. The most recent 2025 inspection found concerning deficiencies in medication management, accident prevention, and food safety. While all violations have reported correction dates, the pattern of repeat issues in infection control and the breadth of problems in the latest survey warrant careful consideration during any visit.
Feb 12, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Sep 18, 2019Routine8
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 19, 2018Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Meet other general requirements.
Ownership & Operations
Who Operates This Facility
Nhc Place at the Trace
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 33 of 65
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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