Nhc Healthcare - Parklane
Strong Medicare quality ratings; families often praise friendly and attentive nursing staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
NHC Healthcare - Parklane shows a clear divide in experiences; while many families praise the rehab team and attentive nursing staff, others report serious issues with CNA compassion and facility cleanliness. We strongly recommend visiting in person to observe staff-resident interactions and asking management specifically about their protocols for patient safety and communication during off-hours.
Google Reviews
Google Reviews
26 reviews on Google“NHC Healthcare - Parklane receives highly polarized feedback, with some families praising the staff's attentiveness and responsiveness, while others report severe neglect and unprofessional behavior. Critical concerns include reports of poor communication, lack of compassion from nursing assistants, and issues with facility cleanliness and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Effective rehabilitation therapy team
- Updated and well-maintained facility
- Proactive communication with family members
Concerns
- Lack of compassion and rude behavior from CNA staff (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
- Patient safety and neglect (falls, missing residents) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your rehabilitation team being a noted strength, how do you integrate therapy goals into the daily routine for residents who are not in active recovery?
- 2I noticed some feedback regarding communication challenges; what is the best way for our family to stay updated on our loved one's care, and who is our primary point of contact?
- 3Given the concerns some families have raised regarding the CNA staff's approach, how do you foster a culture of compassion and ensure consistent, patient-centered care during every shift?
- 4What specific protocols are in place to monitor resident safety and prevent incidents like falls, especially during high-traffic times of the day?
- 5Since dining is an important part of daily life, what steps are you taking to improve the meal experience and ensure residents are enjoying their food?
- 6How do you handle medical emergencies or sudden changes in health status, and at what point is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“What most impresses me about NHC on Parklane is its caring, attentive staff. Indeed, they saved my 91-year-old mom's life by immediately sending her to the hospital after discovering her hemoglobin had dropped too low.”
“My father is very happy here. They call me anytime they have a question or concern and we come up with a solution together.”
“My father was at NHC recently for rehab. My father has alzheimer's as well as a feeding tube, I know he can be very difficult at times. The staff were all very friendly and patient with him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare - Parklane has shown recurring issues across three surveys, with problems in daily care assistance appearing multiple times and medication management deficiencies found in each survey from 2023 to 2024. Most concerning is an unresolved family notification issue from the most recent survey that lacks a correction plan, while other deficiencies have been addressed by the facility.
Dec 12, 2024Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 7, 2023Routine5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare - Parklane
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 31 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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