Nursing HomeMedicaid

White Oak Manor - Columbia

Strong Medicare quality ratings; families often praise helpful and professional admissions staff. Still worth an in-person visit.

3001 Beechaven Road, Columbia, SC 29204|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.5/5

based on 30 Google reviews

(803) 782-4363 Directions Website

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What this means for your family

While the admissions team is frequently praised for making the transition process easy, the recurring reports of neglect and poor staff responsiveness are deeply concerning. We strongly advise families to conduct unannounced visits during weekends or evening hours to observe actual care standards before making a decision.

Google Reviews

30 reviews on Google

“White Oak Manor - Columbia receives highly polarized feedback, with many families praising the admissions process while others report severe concerns regarding patient neglect and staff responsiveness. While some visitors appreciate the friendly nursing staff and organized transitions, multiple reviewers describe a facility where residents are left in soiled conditions, medical needs are ignored, and communication is poor.”

Quality Themes

Tap a score for details

Strengths

Helpful and professional admissions staff
Smooth and organized intake process
Some dedicated and attentive nursing personnel

Concerns

Neglect and lack of basic hygiene (soiled diapers, failure to assist with toileting) (mentioned by 5 reviewers)
Unresponsive or rude staff/nursing aides (mentioned by 6 reviewers)
Poor communication with family members (mentioned by 4 reviewers)
Medical neglect or medication errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 33 analyzed

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that communication to improve the daily experience for residents?
2Given that staffing consistency is so important for quality of care, what steps are you taking to ensure that nursing aides are attentive to residents' personal hygiene and toileting needs throughout the day?
3With the current CMS staffing rating, how do you ensure that your team has enough capacity to provide timely, responsive care for every resident?
4Can you walk me through your specific protocols for medication management and how you prevent errors to ensure residents receive the right dosage at the right time?
5How do you keep families updated on their loved one's health status, and what is the best way for us to reach out if we have concerns about care?
6What does a typical daily schedule look like for residents, and how do you encourage engagement for those who might need extra assistance to participate in activities?

Personalized based on this facility's data

Key Review Excerpts

“The staff, beginning with Ms. Bass in admissions, helped me through the process seamlessly. We toured the place prior to him coming to get a sense of the environment. Though it’s an older building, and they’re making improvements, the people inside made the difference.”

Respite care family member · 2025★★★★☆

“The staff would keep his walker in an inconvenient spot making him dependent on lazy CNAs that would leave in the middle of the shift to buy lottery tickets ( witnessed several times).”

Resident's family · 2025★☆☆☆☆

“Recently did clinicals here saw a lady’s call light going off and nurses just sat there and acted like nothing was happening. Decided to walk into the room to see what was going on and the lady was stuck on the toilet.”

Clinical student · 2023★★☆☆☆

Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.41hrs

54%

Registered nurses for medical care

Total Nursing

3.42hrs

83%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.5%

Better than Avg

Here

2.5%

12.1%

3.0%

Richland

14.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

93.4%

91.2%

Richland

88.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

90.6%

Richland

92.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility17.5%

Worse than Avg

Here

17.5%

14.4%

12.2%

Richland

10.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility17.1%

Worse than Avg

Here

17.1%

15.3%

13.6%

Richland

12.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.1%

Better than Avg

Here

17.1%

19.5%

20.6%

Richland

19.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

78.0%

Richland

73.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

81.8%

80.6%

Richland

77.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

Richland

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

1penalties

Near state avg (3.7)

2 complaint-triggered

$8,788 in fines

White Oak Manor shows recurring deficiencies across multiple care areas, with families filing at least one complaint about accident hazards and supervision. The most persistent issues involve accident prevention and supervision (appearing in three surveys), medication labeling, and food safety practices. While all violations have been corrected by the facility, the pattern of repeat deficiencies in safety supervision and food handling suggests ongoing operational challenges that warrant discussion during your visit.

Nov 20, 2025Routine2 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 18, 2025Complaint2 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 22, 2024Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 26, 2022Routine2 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 18, 2025

$8,788

Ownership & Operations

Who Operates This Facility

Owner / Operator

White Oak Manor - Columbia

Organization Type

for profit

Chain Affiliation

Chain Name

White Oak Management

Chain Size

13 facilities nationwide

Chain avg rating: 3.4/5 · Rank 9 of 14

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(803) 782-4363

whiteoakmanor.com

3001 Beechaven Road

Columbia, SC 29204

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

30 reviews from families & visitors

Official Website

Visit whiteoakmanor.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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