Forest Acres Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 146 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (71%)
- High RN turnover (83%)
Bottom 25% in SC · Critically understaffed (RN) · Very high staff turnover · Worst in PACS GROUP chain · $85,163 in fines · Very few deficiencies
What this means for your family
This facility has an exceptionally strong therapy and activities team that many residents enjoy. However, the reports of neglect and slow response times are serious red flags; we strongly recommend visiting unannounced and observing how quickly staff respond to call lights before making a decision.
Google Reviews
Google Reviews
146 reviews on Google“Forest Acres Post Acute receives highly polarized feedback, with many residents praising the physical therapy department and specific staff members for their dedication. However, a significant number of families report serious concerns regarding neglect, including slow response times to call lights, hygiene issues, and understaffing. While some find the facility clean and welcoming, others describe it as poorly managed and unsafe for vulnerable patients.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and supportive activities department
- Friendly and attentive dietary staff
- Responsive and caring individual nursing staff
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Poor hygiene and cleanliness (smells, soiled bedding, bed bugs) (mentioned by 5 reviewers)
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Difficulty communicating with staff or management via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very responsive to online feedback; what is the best way for families to reach management directly if they have a concern that needs immediate attention?
- 2Given the high praise for your therapy department, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
- 3Could you walk me through your current protocols for ensuring room cleanliness and laundry services, as maintaining a hygienic environment is a top priority for our family?
- 4With the current staffing levels, what is your facility's process for monitoring and responding to call lights to ensure residents receive timely assistance?
- 5What specific steps are being taken to improve the overall staffing ratios to ensure that residents receive consistent, high-quality care throughout the day and night?
- 6What does a typical day look like in terms of social engagement, and how do you tailor these activities for residents who may have different levels of mobility?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was awesome. A big thanks to all.. I'd give them a 10 if I could. As far as the rest of the facility, the care is severely lacking.”
“My dad sat in his own feces for 4 or 5 hours, yelling and pressing the button for help the whole time, and nobody came.”
“The Activity Department is the most fun department in this whole place. I have really enjoyed working with Eddie and Gloria. The Therapy Department is awesome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 10 complaint-triggered deficiencies out of 19 total, indicating families have filed reports about care issues. The most recurring problems involve medication management, infection control, and food safety/nutrition. A serious abuse/neglect violation was found in February 2024. While all identified issues have correction dates, the high number of family complaints suggests ongoing care quality concerns that warrant careful evaluation during any visit.
May 15, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 15, 2024Complaint9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2024Routine8
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Feb 15, 2024
$82,018
Payment Denial
Feb 15, 2024
24-day denial
Ownership & Operations
Who Operates This Facility
Forest Acres Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 226 of 260 (Worst)
Ownership & Management
Owners
Sc Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
146 reviews from families & visitors
Official Website
Visit forestacrespa.com
Medicare data downloads
Original nursing home datasets
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