Aperion Care Forest Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 202 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in APERION CARE chain · $395,582 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility has a modern appearance and a strong rehab team, the frequency of reports regarding basic hygiene and neglect is deeply concerning. If you consider this facility, perform unannounced visits at different times of the day and specifically observe how staff respond to call lights and resident hygiene needs.
Google Reviews
Google Reviews
202 reviews on Google“Aperion Care Forest Park presents a stark contrast in experiences, with many families reporting severe neglect, unsanitary conditions, and unresponsive nursing staff. While some visitors praise the facility's aesthetic and specific staff members, these positive reviews are frequently overshadowed by recurring reports of residents left in soiled conditions, medication errors, and significant communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Modern, aesthetically pleasing facility
- Helpful admissions and administrative staff
- Professional wound care team
- Strong rehabilitation therapy services
Concerns
- Neglect and hygiene issues (soiled residents, feces in rooms) (mentioned by 22 reviewers)
- Unresponsive staff and long wait times for call lights (mentioned by 14 reviewers)
- Poor communication and difficulty reaching management (mentioned by 11 reviewers)
- Medication management errors and missing personal items (mentioned by 8 reviewers)
- Understaffing and unprofessional staff behavior (mentioned by 10 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's specific protocol for responding to call lights to ensure residents aren't waiting for assistance?
- 2Could you walk me through your daily cleaning schedule and how you ensure high standards of hygiene and room sanitation for all residents?
- 3I noticed the facility has a strong rehabilitation team; how do you coordinate communication between the rehab staff and the nursing staff to ensure consistent care?
- 4What systems do you have in place to track personal belongings and prevent items from being misplaced?
- 5How do you manage medication administration to ensure accuracy, and what is your process for notifying families if a dosage error or change occurs?
- 6What specific activities or social programs are available for residents to ensure they remain engaged throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My sister has been here for a few Weeks. I had to call and insist on someone going to help her use the bathroom as she said she had been calling for 3 hours for assistance and no one came. Today I arrived at 1:20 to find that she had been laying in her feces all morning.”
“The rooms are not clean and not cleaned daily either. The staff has excuses for reasons why your not getting the care you need, regarding medicaions, food to eat and they have NO milk, cannot get a direct answer on the conditions/improvements of my health status.”
“Aperion Care Forest Park rehabilitation and memory care facility, which saw a rash of heroin overdoses this past summer, racked up hundreds of thousands of dollars in fines from state and federal regulations and failed multiple inspections over the past three years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aperion Care Forest Park has 122 deficiencies across 25 surveys with families filing numerous complaint reports, triggering 54 deficiencies. The facility shows persistent problems with accident prevention and safety supervision, medication management, and protecting residents from abuse and neglect. While all deficiencies have been corrected, the repeated issues with safety hazards appearing across multiple years suggest ongoing challenges with maintaining consistent care standards.
Feb 26, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 9, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 13, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 27, 2025Complaint1
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
May 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 14, 2025
$22,315
Fine
May 19, 2025
$12,600
Fine
Mar 18, 2025
$134,843
Fine
Oct 22, 2024
$15,301
Fine
May 11, 2024
$74,188
Payment Denial
May 11, 2024
30-day denial
Fine
Oct 6, 2023
$136,335
Payment Denial
Oct 6, 2023
18-day denial
Ownership & Operations
Who Operates This Facility
Aperion Care Forest Park
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 27 of 32 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
202 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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