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Nursing HomeMedicaid Investigative

New London Sub-Acute and Nursing

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

90 Clark Lane, Waterford · Waterford, CT 06385120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 35 Google reviews

5
4
3
2
1
New London Sub-Acute and Nursing Nursing Home in Waterford, CT — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (41 vs median 12)
  • High RN turnover (56%)

Bottom 25% in CT · Below recommended RN staffing · $70,275 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

This facility features a highly regarded physical therapy department that has helped many patients recover mobility, making it a potential candidate for short-term rehabilitation. However, families should be extremely cautious regarding the reported decline in management quality and staffing levels; we strongly recommend visiting unannounced and asking specifically about the current turnover rate and how the facility handles resident property security.

Google Reviews

Google Reviews

35 reviews on Google
New London Sub-Acute and Nursing receives highly polarized reviews, with many patients praising the physical therapy department, particularly a therapist named Jose, for their dedication and effectiveness. However, there is a recurring pattern of serious complaints regarding chronic understaffing, slow response times for call buttons, and unprofessional management behavior that has allegedly worsened under new leadership. Families should be aware of significant inconsistencies in the quality of care, ranging from compassionate nursing to reports of neglect and theft.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0ActivitiesN/AMedsN/AMemory2.0Comms3.0ValueN/A

Strengths

  • Highly effective and motivating physical therapy team
  • Compassionate and attentive nursing staff (specifically mentioned individuals)
  • Clean and well-maintained facility environment
  • Strong support for short-term rehab recovery

Concerns

  • Chronic understaffing and slow response times to call buttons (mentioned by 4 reviewers)
  • Unprofessional, rude, or aggressive staff and management behavior (mentioned by 6 reviewers)
  • Poor hygiene and neglect of patient needs (soiled beds, delayed assistance) (mentioned by 3 reviewers)
  • Theft of personal property and missing items (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'20(2)'22(4)'24(5)'25(10)

Distribution · 40 analyzed

5
20
4
0
3
1
2
3
1
16

How They Respond to Reviews

74%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your physical therapy team receives a lot of praise; how do you integrate that same level of dedication into your daily nursing care and resident support?
  • 2With 41 recent state violations, what specific steps is the facility taking to improve oversight and ensure that residents receive prompt, attentive care when they use their call buttons?
  • 3Several families have expressed concerns regarding the professionalism and communication style of the staff; what kind of training or culture-building initiatives are currently in place to address this?
  • 4I see that you are active in responding to online feedback; how do you use that input to make tangible changes to the quality of life for your residents?
  • 5Given the low scores in dining and memory care, could you walk me through how you plan to improve the meal experience and specialized support for residents in those areas?
  • 6What protocols do you have in place to ensure personal belongings are tracked and protected, as we want to make sure our family member feels secure in their living space?

Personalized based on this facility's data


Key Review Excerpts

The therapist Jose is a great motivator, making rehabilitation fun, very fun and easy to work with, very knowledgeable and knows his stuff!

Rehab patient · 2023★★★★★

Some of the staff was competent, but theft is a huge problem. My mom had her laptop, slide show picture frame, countless clothes stolen and everything they put in the safe was missing.

Long-term resident's family · 2025☆☆☆☆

I wouldn’t recommend this place to nobody! They are abusive, not caring, and staff is always arguing! The new administrator Denise doesn’t care! When a complaint is given nothing is done!

Visitor/Family member · 2025☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

6

measures

Mixed Results

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.2%
Worse than Avg
Here
78.2%
US
93.4%
CT
88.0%
Southeastern ct
89.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
15.4%
CT
17.8%
Southeastern ct
17.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
14.4%
CT
18.2%
Southeastern ct
21.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.2%
Mixed vs Avgs
Here
12.2%
US
12.1%
CT
19.7%
Southeastern ct
9.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.3%
CT
17.4%
Southeastern ct
20.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
CT
93.5%
Southeastern ct
93.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.7%
Worse than Avg
Here
43.7%
US
81.8%
CT
71.0%
Southeastern ct
65.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.7%
Better than Avg
Here
85.7%
US
79.7%
CT
69.7%
Southeastern ct
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
CT
1.5%
Southeastern ct
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

45deficiencies
6penalties
Well above state avg (12.8)
22 complaint-triggered
$70,275 in fines

Families have filed complaints triggering 18 deficiencies across this facility's 94 total violations. The most recurring problems involve medication management, care planning, and protection from abuse and neglect. Issues persist across multiple surveys spanning several years, with the same deficiencies appearing repeatedly in 2019, 2022, and 2025, suggesting ongoing challenges with consistent quality improvement despite correction claims.

Feb 6, 2026Complaint
4
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 21, 2025Complaint
8
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0755Actual harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 30, 2025Complaint
6
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 27, 2025Routine
34
0658Immediate jeopardy · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0603Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0949Minimal · WidespreadCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0570Minimal · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Minimal · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0944Minimal · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Jan 13, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 21, 2023Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Feb 6, 2026

$22,315

Fine

Jun 30, 2025

$34,600

Fine

Mar 27, 2025

$26,855

Fine

Aug 14, 2023

$2,470

Fine

Aug 7, 2023

$2,117

Fine

Jul 17, 2023

$4,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

New London Sub-Acute and Nursing

Organization Type

for profit

Ownership & Management

Owners

Mirlis Children Trust

Owner · Organization

100%

Key personnel

Miller, JohnW-2 Managing EmployeeMirlis, EliyahuOfficer / DirectorRose, NathanOfficer / DirectorRose, NathanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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