New London Sub-Acute and Nursing
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (41 vs median 12)
- High RN turnover (56%)
Bottom 25% in CT · Below recommended RN staffing · $70,275 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility features a highly regarded physical therapy department that has helped many patients recover mobility, making it a potential candidate for short-term rehabilitation. However, families should be extremely cautious regarding the reported decline in management quality and staffing levels; we strongly recommend visiting unannounced and asking specifically about the current turnover rate and how the facility handles resident property security.
Google Reviews
Google Reviews
35 reviews on Google“New London Sub-Acute and Nursing receives highly polarized reviews, with many patients praising the physical therapy department, particularly a therapist named Jose, for their dedication and effectiveness. However, there is a recurring pattern of serious complaints regarding chronic understaffing, slow response times for call buttons, and unprofessional management behavior that has allegedly worsened under new leadership. Families should be aware of significant inconsistencies in the quality of care, ranging from compassionate nursing to reports of neglect and theft.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and motivating physical therapy team
- Compassionate and attentive nursing staff (specifically mentioned individuals)
- Clean and well-maintained facility environment
- Strong support for short-term rehab recovery
Concerns
- Chronic understaffing and slow response times to call buttons (mentioned by 4 reviewers)
- Unprofessional, rude, or aggressive staff and management behavior (mentioned by 6 reviewers)
- Poor hygiene and neglect of patient needs (soiled beds, delayed assistance) (mentioned by 3 reviewers)
- Theft of personal property and missing items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your physical therapy team receives a lot of praise; how do you integrate that same level of dedication into your daily nursing care and resident support?
- 2With 41 recent state violations, what specific steps is the facility taking to improve oversight and ensure that residents receive prompt, attentive care when they use their call buttons?
- 3Several families have expressed concerns regarding the professionalism and communication style of the staff; what kind of training or culture-building initiatives are currently in place to address this?
- 4I see that you are active in responding to online feedback; how do you use that input to make tangible changes to the quality of life for your residents?
- 5Given the low scores in dining and memory care, could you walk me through how you plan to improve the meal experience and specialized support for residents in those areas?
- 6What protocols do you have in place to ensure personal belongings are tracked and protected, as we want to make sure our family member feels secure in their living space?
Personalized based on this facility's data
Key Review Excerpts
“The therapist Jose is a great motivator, making rehabilitation fun, very fun and easy to work with, very knowledgeable and knows his stuff!”
“Some of the staff was competent, but theft is a huge problem. My mom had her laptop, slide show picture frame, countless clothes stolen and everything they put in the safe was missing.”
“I wouldn’t recommend this place to nobody! They are abusive, not caring, and staff is always arguing! The new administrator Denise doesn’t care! When a complaint is given nothing is done!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 18 deficiencies across this facility's 94 total violations. The most recurring problems involve medication management, care planning, and protection from abuse and neglect. Issues persist across multiple surveys spanning several years, with the same deficiencies appearing repeatedly in 2019, 2022, and 2025, suggesting ongoing challenges with consistent quality improvement despite correction claims.
Feb 6, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 21, 2025Complaint8
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 30, 2025Complaint6
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 27, 2025Routine34
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Provide training in compliance and ethics.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Jan 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Feb 6, 2026
$22,315
Fine
Jun 30, 2025
$34,600
Fine
Mar 27, 2025
$26,855
Fine
Aug 14, 2023
$2,470
Fine
Aug 7, 2023
$2,117
Fine
Jul 17, 2023
$4,233
Ownership & Operations
Who Operates This Facility
New London Sub-Acute and Nursing
for profit
Ownership & Management
Owners
Mirlis Children Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit newlondonrehab.com
Medicare data downloads
Original nursing home datasets
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