Complete Care at Groton Regency
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 126 Google reviews

Watch Complete Care at Groton Regency
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its clean environment and effective rehabilitation team, making it a strong candidate for recovery. However, families should be aware of consistent feedback regarding poor food quality and should proactively monitor medical communication, especially during weekends or off-hours.
Google Reviews
Google Reviews
126 reviews on Google“Complete Care at Groton Regency receives a high volume of positive feedback from families who praise the facility's cleanliness, attentive nursing staff, and effective rehabilitation programs. However, there are significant, recurring concerns regarding the quality of the food and occasional lapses in communication or medical responsiveness during off-hours. While many residents and their families feel the environment is warm and supportive, potential families should be aware of these specific service inconsistencies.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy services
- Active and engaging recreation department
Concerns
- Poor quality and lack of variety in food service (mentioned by 6 reviewers)
- Slow response times or lack of responsiveness from nursing staff (mentioned by 4 reviewers)
- Communication issues regarding medical status or doctor availability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Since rehabilitation and therapy are noted as strengths here, how do you ensure that progress carries over into the daily care provided by the nursing staff?
- 3With the recreation department being so highly regarded, what are some of the most popular activities or events that residents look forward to each week?
- 4I understand that maintaining consistent communication regarding medical updates can be challenging; what is your standard process for keeping families informed about changes in a resident's health or doctor availability?
- 5We have heard mixed feedback regarding dining experiences; could you walk us through how you manage meal variety and accommodate individual dietary preferences or requests?
- 6Given the current staffing ratings, what steps are you taking to ensure that call bells are answered promptly and that residents receive timely assistance throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The staff here at the Regency were helpful, supportive and kind.”
“The staff is professional and shows passion to their patients.”
“I would be permanently in a wheelchair unable to walk if not for the work that was done with me when I first arrived.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious concerns about protecting residents from harm, with families filing eight separate complaints that triggered federal investigations. The most recurring problems involve abuse and neglect protection, resident safety and accident prevention, and fire safety systems. While most deficiencies were reportedly corrected, one recent abuse protection violation from January 2024 remains uncorrected, and similar issues have persisted across multiple years, suggesting ongoing challenges with resident protection and safety oversight.
Jan 29, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 14, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 7, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 29, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 27, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 19, 2021Routine16
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Complete Care at Groton Regency
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 39 of 85
Ownership & Management
Owners
Pc Ct Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit ccgrotonregency.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Fairview
2.7 miNursing Home · Groton, CT
Beechwood Health & Rehabilitation Center
3.4 miNursing Home · New London, CT
Harbor Village North Health and Rehabilitation Cen
3.5 miNursing Home · New London, CT
Mystic Healthcare & Rehabilitation Center, LLC
3.7 miNursing Home · Mystic, CT
Apple Rehab Mystic
4.1 miNursing Home · Mystic, CT
New London Sub-Acute and Nursing
4.4 miNursing Home · Waterford, CT