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Nursing HomeMedicaid

Complete Care at Groton Regency

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1145 Poquonnock Rd, Long Hill · Groton, CT 06340130 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 126 Google reviews

5
4
3
2
1
Complete Care at Groton Regency Nursing Home in Groton, CT — Street View
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What this means for your family

This facility is highly regarded for its clean environment and effective rehabilitation team, making it a strong candidate for recovery. However, families should be aware of consistent feedback regarding poor food quality and should proactively monitor medical communication, especially during weekends or off-hours.

Google Reviews

Google Reviews

126 reviews on Google
Complete Care at Groton Regency receives a high volume of positive feedback from families who praise the facility's cleanliness, attentive nursing staff, and effective rehabilitation programs. However, there are significant, recurring concerns regarding the quality of the food and occasional lapses in communication or medical responsiveness during off-hours. While many residents and their families feel the environment is warm and supportive, potential families should be aware of these specific service inconsistencies.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities9.0Meds4.0Memory8.0Comms5.0ValueN/A

Strengths

  • Warm, attentive nursing and CNA staff
  • Clean and well-maintained facility
  • Effective rehabilitation and therapy services
  • Active and engaging recreation department

Concerns

  • Poor quality and lack of variety in food service (mentioned by 6 reviewers)
  • Slow response times or lack of responsiveness from nursing staff (mentioned by 4 reviewers)
  • Communication issues regarding medical status or doctor availability (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(10)'21(5)'23(4)'25(48)'26(15)

Distribution · 130 analyzed

5
102
4
15
3
2
2
3
1
8
10 reviews posted between Mar 7, 2025Mar 7, 2025 · 10 were 5-star

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Since rehabilitation and therapy are noted as strengths here, how do you ensure that progress carries over into the daily care provided by the nursing staff?
  • 3With the recreation department being so highly regarded, what are some of the most popular activities or events that residents look forward to each week?
  • 4I understand that maintaining consistent communication regarding medical updates can be challenging; what is your standard process for keeping families informed about changes in a resident's health or doctor availability?
  • 5We have heard mixed feedback regarding dining experiences; could you walk us through how you manage meal variety and accommodate individual dietary preferences or requests?
  • 6Given the current staffing ratings, what steps are you taking to ensure that call bells are answered promptly and that residents receive timely assistance throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

The staff here at the Regency were helpful, supportive and kind.

Long-term resident's family · 2024★★★★★

The staff is professional and shows passion to their patients.

Family member · 2024★★★★★

I would be permanently in a wheelchair unable to walk if not for the work that was done with me when I first arrived.

Long-term resident · 2025★★★★★
Source: 126 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.69hrs
90%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility57.7%
Worse than Avg
Here
57.7%
US
12.1%
CT
19.7%
Southeastern ct
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
14.4%
CT
18.2%
Southeastern ct
20.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
19.4%
CT
24.9%
Southeastern ct
24.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.4%
CT
17.8%
Southeastern ct
17.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.5%
CT
17.4%
Southeastern ct
16.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
93.4%
CT
88.0%
Southeastern ct
88.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.4%
Better than Avg
Here
91.4%
US
81.8%
CT
71.0%
Southeastern ct
61.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
79.7%
CT
69.7%
Southeastern ct
72.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
CT
1.5%
Southeastern ct
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.8)
7 complaint-triggered

This facility shows serious concerns about protecting residents from harm, with families filing eight separate complaints that triggered federal investigations. The most recurring problems involve abuse and neglect protection, resident safety and accident prevention, and fire safety systems. While most deficiencies were reportedly corrected, one recent abuse protection violation from January 2024 remains uncorrected, and similar issues have persisted across multiple years, suggesting ongoing challenges with resident protection and safety oversight.

Jan 29, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 14, 2025Complaint
2
0550Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 7, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 29, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 27, 2024Routine
10
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 19, 2021Routine
16
0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedResolved (past non-compliance)

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Groton Regency

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 39 of 85

Ownership & Management

Owners

Pc Ct Opcos LLC

Owner · Organization

100%

Pc Wta Opco Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Key personnel

Hoch, RobertW-2 Managing EmployeeStein, ShalomOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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