Bayview Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (13 vs median 12)
Above average in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · Best in ATHENA HEALTHCARE SYSTEMS chain · No penalties on record
What this means for your family
This facility offers an excellent rehabilitation program and a very helpful admissions team for navigating Medicaid. However, families must be extremely vigilant regarding staffing levels and medication timing, as multiple reviewers have reported serious lapses in care and communication during critical medical moments.
Google Reviews
Google Reviews
39 reviews on Google“Families considering Bayview Health Care will find a wide range of experiences, with many praising the compassionate nursing and rehab teams for successful recoveries. However, there are serious, recurring reports regarding inadequate staffing, medication delays, and poor communication during medical crises. While the admissions process is often described as helpful, some families have reported significant issues with patient neglect and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate rehab and nursing staff
- Helpful and supportive admissions process
- Clean and odor-free environment
- Effective physical therapy for recovery
Concerns
- Inadequate staffing levels (mentioned by 3 reviewers)
- Poor communication with families regarding medical status (mentioned by 3 reviewers)
- Issues with medication management and timing (mentioned by 2 reviewers)
- Inconsistent quality of nursing care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility looks; what steps do you take to ensure the environment stays this comfortable for residents?
- 2We noticed the admissions team is very helpful; once a resident is settled in, how do you ensure the nursing staff stays in close, consistent contact with us regarding any changes in their medical status?
- 3Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 4What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
- 5In the event of a medical emergency or a change in health status during the night, what is the immediate process for notifying the family?
- 6How do you approach staffing and training to ensure that the high level of compassion seen in your rehab department is consistent across all nursing care?
Personalized based on this facility's data
Key Review Excerpts
“The entire rehab team is amazing and so dedicated to their patients. The nursing staff, physicians, NP’s and consulting physicians were on top of everything. They listened to our requests and my recommendations, kept us fully informed with his progress, and always took the time to answer any questions we had.”
“Meds were late almost always, even after I complained about it to the social workers. Short staff, blah, blah, blah. What did it for me was hearing how she rang for a nurse one night, and when the aide came she told them she was in pain, but no one ever came back.”
“Every interaction we have had with the admissions team has been incredibly positive: they found solutions for us, helped with paperwork, and worked on finding her a comfortable space.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bayview Health Care has a concerning pattern of recurring deficiencies across multiple areas, with families filing complaints that triggered 10 investigations. The facility repeatedly struggles with care planning and quality standards, medication management, and resident rights issues. Recent complaints in 2025-2026 show ongoing problems with safety supervision and drug labeling, suggesting persistent care quality concerns despite correction plans.
Mar 4, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 13, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 4, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 3, 2025Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 11, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Federal Penalties
Fine
Dec 4, 2025
$12,735
Fine
Dec 4, 2025
$22,925
Ownership & Operations
Who Operates This Facility
Bayview Health Care
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 2 of 24 (Best)
Ownership & Management
Owners
Santilli, Lawrence
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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