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Nursing HomeMedicaid Investigative

Bayview Health Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

301 Rope Ferry Rd, Waterford, CT 06385127 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 39 Google reviews

5
4
3
2
1
Bayview Health Care Nursing Home in Waterford, CT — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (13 vs median 12)

Above average in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · Best in ATHENA HEALTHCARE SYSTEMS chain · No penalties on record

Source: Medicare data

What this means for your family

This facility offers an excellent rehabilitation program and a very helpful admissions team for navigating Medicaid. However, families must be extremely vigilant regarding staffing levels and medication timing, as multiple reviewers have reported serious lapses in care and communication during critical medical moments.

Google Reviews

Google Reviews

39 reviews on Google
Families considering Bayview Health Care will find a wide range of experiences, with many praising the compassionate nursing and rehab teams for successful recoveries. However, there are serious, recurring reports regarding inadequate staffing, medication delays, and poor communication during medical crises. While the admissions process is often described as helpful, some families have reported significant issues with patient neglect and facility maintenance.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean8.0Activities4.0Meds2.0Memory7.0Comms3.0ValueN/A

Strengths

  • Compassionate rehab and nursing staff
  • Helpful and supportive admissions process
  • Clean and odor-free environment
  • Effective physical therapy for recovery

Concerns

  • Inadequate staffing levels (mentioned by 3 reviewers)
  • Poor communication with families regarding medical status (mentioned by 3 reviewers)
  • Issues with medication management and timing (mentioned by 2 reviewers)
  • Inconsistent quality of nursing care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.52021(2)3.02022(2)2.32023(6)3.22024(5)4.42025(12)5.02026(3)

Distribution · 30 analyzed

5
19
4
1
3
0
2
2
1
8

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how clean and well-maintained the facility looks; what steps do you take to ensure the environment stays this comfortable for residents?
  • 2We noticed the admissions team is very helpful; once a resident is settled in, how do you ensure the nursing staff stays in close, consistent contact with us regarding any changes in their medical status?
  • 3Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
  • 4What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
  • 5In the event of a medical emergency or a change in health status during the night, what is the immediate process for notifying the family?
  • 6How do you approach staffing and training to ensure that the high level of compassion seen in your rehab department is consistent across all nursing care?

Personalized based on this facility's data


Key Review Excerpts

The entire rehab team is amazing and so dedicated to their patients. The nursing staff, physicians, NP’s and consulting physicians were on top of everything. They listened to our requests and my recommendations, kept us fully informed with his progress, and always took the time to answer any questions we had.

Rehab patient's family · 2023★★★★★

Meds were late almost always, even after I complained about it to the social workers. Short staff, blah, blah, blah. What did it for me was hearing how she rang for a nurse one night, and when the aide came she told them she was in pain, but no one ever came back.

Hospice patient's family · 2022☆☆☆☆

Every interaction we have had with the admissions team has been incredibly positive: they found solutions for us, helped with paperwork, and worked on finding her a comfortable space.

Memory care family member · 2026★★★★★
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
CT
19.7%
Southeastern ct
10.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
15.3%
CT
17.4%
Southeastern ct
19.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
93.4%
CT
88.0%
Southeastern ct
88.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
15.4%
CT
17.8%
Southeastern ct
17.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Southeastern ct
93.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
19.4%
CT
24.9%
Southeastern ct
24.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
79.7%
CT
69.7%
Southeastern ct
72.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.7%
Mixed vs Avgs
Here
80.7%
US
81.8%
CT
71.0%
Southeastern ct
62.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
CT
1.5%
Southeastern ct
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Above state avg (12.8)
11 complaint-triggered

Bayview Health Care has a concerning pattern of recurring deficiencies across multiple areas, with families filing complaints that triggered 10 investigations. The facility repeatedly struggles with care planning and quality standards, medication management, and resident rights issues. Recent complaints in 2025-2026 show ongoing problems with safety supervision and drug labeling, suggesting persistent care quality concerns despite correction plans.

Mar 4, 2026Complaint
1
0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 13, 2026Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 4, 2025Complaint
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 3, 2025Routine
26
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0603Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Aug 11, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 11, 2024Complaint
4
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0836Minimal · WidespreadCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Federal Penalties

Fine

Dec 4, 2025

$12,735

Fine

Dec 4, 2025

$22,925

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bayview Health Care

Organization Type

for profit

Chain Affiliation

Chain Name

Athena Healthcare Systems

Chain Size

24 facilities nationwide

Chain avg rating: 1.7/5 · Rank 2 of 24 (Best)

Ownership & Management

Owners

Santilli, Lawrence

Owner

33%

Key personnel

Mosier, MichaelW-2 Managing EmployeeMosier, MichaelOfficer / DirectorAthena Health Care Associates, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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