Greentree Manor Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 136 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (30 vs median 12)
- High staff turnover (57%)
- High RN turnover (82%)
Bottom 25% in CT · Below recommended RN staffing · Worst in RYDERS HEALTH MANAGEMENT chain · $127,702 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Greentree Manor offers a clean, modern environment with a well-regarded rehab gym, making it a potentially good choice for short-term recovery. However, families should be vigilant regarding care consistency; specifically, ask the administration about their current staffing ratios and how they handle call-bell response times during weekends and night shifts.
Google Reviews
Google Reviews
136 reviews on Google“Greentree Manor receives highly polarized feedback, with many families praising the facility's cleanliness, modern aesthetic, and the kindness of individual nursing and CNA staff. However, a significant number of reviewers report serious concerns regarding inconsistent care, poor communication from management, and issues with food quality and hygiene. Families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding understaffing and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-decorated facility
- Kind and attentive nursing and CNA staff
- Spacious and well-equipped rehab gym
- Helpful and welcoming reception staff
Concerns
- Understaffing leading to delayed response times (mentioned by 7 reviewers)
- Poor food quality and unappealing meals (mentioned by 4 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
- Management and administrative communication issues (mentioned by 4 reviewers)
- Lost or misplaced personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding response times, could you walk me through the current process for ensuring residents receive timely assistance when they use their call lights?
- 2I noticed the facility has a beautiful rehab gym; how do you ensure that the same level of attention and care is provided to residents in their daily rooms regarding hygiene and cleanliness?
- 3Could you share how your team handles dietary preferences or concerns to ensure residents are satisfied with the quality and variety of their meals?
- 4How does your administration team keep families informed and involved, especially when there are changes in a resident's care plan or health status?
- 5What protocols are in place to track and secure a resident's personal belongings to ensure nothing goes missing during their stay?
- 6I see that the facility is quite active; what does a typical social calendar look like for residents who are looking to stay engaged and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The staff is warm, attentive, and truly invested in the well-being of their residents. From nursing to therapy to administration, everyone goes above and beyond to ensure residents feel safe, supported, and cared for.”
“The urine smell alone as soon as you walk in makes your eyes water it’s so potent. It’s very unclean and when the patient asked for a bandaid it took 50 minutes.”
“They leave her in soiled clothes for hours, they told me one day that even though she had a puddle of urine under her wheelchair that they could not put her back in bed to clean her up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
11
measures
4
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greentree Manor has a concerning pattern of recurring safety and care deficiencies, with 32 complaint-triggered violations indicating families have filed reports about problems. The facility repeatedly struggles with accident prevention and safety hazards, medication management, and protecting residents from abuse or neglect. While all deficiencies show correction dates, the persistent nature of safety issues across multiple surveys suggests ongoing operational challenges that warrant careful consideration during any visit.
Dec 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 8, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 6, 2025Routine29
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
May 25, 2023
$108,349
Ownership & Operations
Who Operates This Facility
Greentree Manor Nursing and Rehabilitation Center
for profit
Chain Affiliation
Ryders Health Management
8 facilities nationwide
Chain avg rating: 1.6/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Kopchik, Kenneth
Owner
Sbriglio, Martin
Owner
Sbriglio, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit greentree-manor.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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