Harbor Village North Health and Rehabilitation Cen
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 102 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 12)
- High RN turnover (56%)
Below average in CT · Below recommended RN staffing · Abuse citation
What this means for your family
While the facility has received high praise recently for its rehabilitation program and clean environment, the history of serious complaints regarding memory care and medical oversight remains a concern. When touring, we strongly recommend asking for the current staffing ratios in the memory care unit and requesting a clear protocol for how medical emergencies are escalated to family members.
Google Reviews
Google Reviews
102 reviews on Google“Harbor Village North Health and Rehabilitation Center receives highly polarized feedback, with a significant volume of recent positive reviews praising the facility's cleanliness, therapy department, and professional admissions staff. However, several critical reviews from family members highlight serious concerns regarding neglect, poor communication, and inadequate staffing levels in the memory care unit. Families considering this facility should weigh the strong rehabilitation outcomes against reports of inconsistent care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy programs
- Clean and well-maintained facility
- Helpful and professional admissions/business office staff
- Engaging recreation and activities department
Concerns
- Inadequate staffing and lack of attention to patient needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Safety and neglect issues in the dementia/memory care unit (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your recreation and activities department; could you tell us more about what a typical day looks like for residents here?
- 2How does the nursing team ensure that medication management is handled accurately and consistently throughout the day?
- 3What specific protocols are in place to ensure residents in the memory care unit are safe and closely supervised at all times?
- 4If we have a question or an urgent concern, what is the best way to reach the nursing staff or the administration to ensure we get a timely response?
- 5How does the facility manage staffing levels during the night or on weekends to ensure every resident receives the attention they need?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was a patient at Harbor Village a few times. Twice for rehab and then a third and last time for comfort care. She loved the staff at Harbor and they bent over backwards to make her final days comfortable and peaceful.”
“My dad fell there 3 times due to lack of attention and staffing. Nursing staff had no knowledge of my father's health or mental condition. Nor did they take the time to review his chart.”
“I found the rehab I was looking for performed by caring, knowledgeable professionals. They always explained why I was doing a certain discipline and stayed with me to guide me, while always urging me to go further.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 10 deficiency findings, with recurring issues in protection from abuse and neglect, daily care assistance, and medication management. The facility shows a concerning pattern of safety and care problems across recent surveys, though all deficiencies have correction dates from the provider.
Mar 3, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Aug 12, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Jul 9, 2024Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Payment Denial
Jun 12, 2024
28-day denial
Ownership & Operations
Who Operates This Facility
Harbor Village North Health and Rehabilitation Cen
for profit
Ownership & Management
Owners
Wachusett Ventures LLC
Owner · Organization
Wakefield Capital LLC
Owner (parent company) · Organization
Dennehy, Raymond
Owner (parent company)
Kirchick, Joel
Owner (parent company)
Vera, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit harborvillage-health.com
Medicare data downloads
Original nursing home datasets
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