New Haven Manor
Reviewer concerns include negligent or abusive staff behavior (mentioned by 2 reviewers) — investigate before committing.
based on 8 Google reviews
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What this means for your family
Given the recent, serious allegations regarding theft and resident harassment, we strongly advise families to conduct an unannounced visit and perform thorough due diligence. While some past reviews praised the staff's warmth, the current reports of safety issues and poor facility maintenance are significant red flags that require immediate investigation.
Google Reviews
Google Reviews
8 reviews on Google“New Haven Manor receives polarized feedback, with long-term perceptions shifting from praise for a family-like environment to severe allegations of neglect and abuse. Recent reports highlight critical safety concerns, including theft of personal property and harassment of residents by night staff.”
Quality Themes
Tap a score for detailsStrengths
- Family-like atmosphere
- Commitment to resident safety
Concerns
- Negligent or abusive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed you have a very warm, family-like atmosphere here; how do you foster that sense of community among the 123 residents?
- 2Could you walk me through the specific training and oversight programs you have in place to ensure all staff members consistently provide the highest level of compassionate care?
- 3What steps are currently being taken to enhance the daily cleaning schedules and overall maintenance of the living spaces?
- 4Given your commitment to resident safety, what is your protocol for handling medical emergencies or urgent health needs during the overnight hours?
- 5I see you engage with feedback online; how do you use input from families to improve the quality of life and daily activities for your residents?
- 6What specific activities or social programs are available to help new residents feel right at home and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“New haven manor adult home is a home away from home staff members treat residents like the own family, they ensure that appropriate care is given and each resident is safe at all times.”
“My father stays there. His money stolen and phone he has been harassed by the nurses at night they wouldn’t let him sleep, and he has been in the hospital back to back for three weeks.”
“This place is horrible and unsanitary. The services are despicable to say the least especially when it comes to how they care for the people that live there.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
12 violations from 43 inspections
Nov 21, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 8, 2025Other
Records and reports
Aug 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 4, 2025Other
Records and reports
May 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 7, 2025Complaint
Environmental standards
Nov 20, 2024Complaint
Records and reports
Ownership & Operations
Who Operates This Facility
New Haven Manor Home for Adults, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit thewgroup.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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