Haven Manor Health Care Center, L L C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Bottom 25% in NY · Critically understaffed (RN) · Significantly below average staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While Haven Manor offers specialized behavioral management and affordable long-term care, the recent trend of negative reviews regarding visitation privacy and staff professionalism is concerning. We strongly recommend scheduling an unannounced visit to observe the environment firsthand and requesting a meeting with the facility administrator to discuss their visitation policies before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“Haven Manor Health Care Center receives highly polarized feedback, with long-term families praising the staff's kindness while recent visitors report significant concerns regarding facility atmosphere and staff conduct. Critics frequently describe a restrictive, prison-like environment, citing unprofessional behavior and a lack of privacy during visitations. Conversely, some families of long-term residents highlight the facility as a supportive, affordable option with dedicated behavioral management services.”
Quality Themes
Tap a score for detailsStrengths
- Kind and helpful staff for long-term residents
- Affordable pricing
- Specialized behavioral management unit
- Effective interdisciplinary treatment planning
Concerns
- Unprofessional and disrespectful staff behavior (mentioned by 4 reviewers)
- Restrictive visitation policies and lack of privacy (mentioned by 2 reviewers)
- Noisy, chaotic, and prison-like environment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on behavioral management, what specific training does your team receive to ensure interactions remain professional and respectful at all times?
- 2I noticed the facility has a large capacity of 240 residents; how do you manage the noise levels and maintain a sense of calm and privacy for residents throughout the day?
- 3Could you walk me through your current visitation policy and how you balance security with ensuring families have meaningful, private time with their loved ones?
- 4With recent feedback regarding communication, what is the best way for families to receive consistent updates on their loved one's care and daily progress?
- 5How does your interdisciplinary team coordinate care during medical emergencies, and how quickly can we expect to be notified if there is a change in status?
- 6I appreciate that the facility responds to some online feedback; what internal processes are in place to ensure that family concerns are addressed promptly before they reach a public forum?
Personalized based on this facility's data
Key Review Excerpts
“My sister has been a resident of Haven Manor for over 10 years. It is not expensive. It looks like an old fashioned nursing home, but the staff are kind and helpful.”
“The staff on the Behavioral Management Unit are not only skilled, but genuinely caring—they treat our loved one with respect, patience, and compassion every day.”
“I’m not pleased with this place and the fact that we’re not even allowed to see where my Dad sleeps doesn’t sit well with me and during visitation we have no privacy we all sit amongst other visitors like they are in a prison.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven Manor has recurring problems across multiple areas, with families filing complaints that triggered investigations into abuse reporting failures and privacy violations. The facility shows persistent issues with fire safety systems, electrical maintenance, and care planning that have appeared across several surveys from 2019 to 2023. While most deficiencies show correction dates, the pattern of repeated violations in critical safety and care areas suggests ongoing operational challenges that families should carefully consider.
Dec 10, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jun 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2023Routine13
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Aug 19, 2021Routine14
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 22, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Haven Manor Health Care Center, L L C
for profit
Ownership & Management
Owners
Cytryn, Aron
Owner
Cytryn, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit hmhcc.com
Medicare data downloads
Original nursing home datasets
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