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Nursing HomeMedicaid Investigative

Queens Nassau Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

520 Beach 19th Street, Far Rockaway · Far Rockaway, NY 11691200 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 17 Google reviews

5
4
3
2
1
Queens Nassau Rehabilitation and Nursing Center Nursing Home in Far Rockaway, NY — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (7 vs median 6.0)

Above average in NY · Below recommended RN staffing · $9,318 in fines

Source: Medicare data

What this means for your family

While the facility's physical therapy department is frequently cited as a strength, the recent pattern of reports regarding hygiene neglect and theft is deeply concerning. We strongly advise families to conduct unannounced visits and closely monitor the personal belongings and medical status of their loved ones if they choose this facility.

Google Reviews

Google Reviews

17 reviews on Google
Queens Nassau Rehabilitation and Nursing Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient neglect, theft of personal property, and poor hygiene. While some families praise the physical therapy department and individual staff members for their dedication, multiple reports describe a lack of basic care, including untreated infections and residents being left in soiled clothing.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy department
  • Some individual staff members show genuine care
  • Visible progress for some short-term rehab patients

Concerns

  • Theft or loss of personal belongings and clothing (mentioned by 3 reviewers)
  • Neglect of hygiene and basic patient care (soiled clothes, lack of bathing) (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)
  • Poor medical management leading to severe health complications (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'19(1)'22(2)'25(1)

Distribution · 19 analyzed

5
9
4
1
3
2
2
2
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding personal belongings, what specific protocols or labeling systems do you have in place to ensure residents' clothing and personal items are tracked and protected?
  • 2Could you walk me through your daily routine for hygiene and bathing to ensure residents remain comfortable and clean throughout the day?
  • 3With the facility's current focus on rehabilitation, how do you ensure consistent communication between the physical therapy team and the nursing staff regarding a resident's overall health status?
  • 4What steps are you taking to improve the dining experience and ensure that nutritional needs are being met consistently for all residents?
  • 5How do you manage medication administration and oversight to ensure accuracy and prevent the types of health complications that can arise from mismanagement?
  • 6What kind of staff training or culture-building initiatives are currently in place to ensure that every interaction with residents is professional, compassionate, and respectful?

Personalized based on this facility's data


Key Review Excerpts

My husband has been a resident here for less than 2 months and his progress is amazing. The care and attention from the nurses, therapists and the whole team are so appreciated from our family

Long-term resident's family · 2015★★★★★

The physical therapy is all they have to offer that is great, other than that management is rude , CNA’s are careless of residents and the atmosphere is horrible.

Family member · 2021★★☆☆☆

Patient care is not at the top of this establishment list.They are left in wet and soled clothes for hours.staff show little to no compassionate towards the patients .This is really very concerning.

Family member · 2024☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
19.5%
NY
13.3%
Queens
11.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.3%
NY
13.8%
Queens
11.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
NY
14.8%
Queens
12.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.6%
Mixed vs Avgs
Here
20.6%
US
12.1%
NY
18.9%
Queens
28.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
15.4%
NY
13.8%
Queens
10.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.1%
Mixed vs Avgs
Here
16.1%
US
19.4%
NY
20.2%
Queens
14.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.6%
Worse than Avg
Here
55.6%
US
81.8%
NY
77.0%
Queens
73.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.0%
Worse than Avg
Here
75.0%
US
79.7%
NY
78.8%
Queens
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
NY
1.2%
Queens
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (7.6)
2 complaint-triggered
$9,318 in fines

Families filed complaints about safety hazards and resident abuse, indicating concerning care issues. This facility shows recurring problems with care planning and assessment, medication management, and safety protections across multiple surveys from 2023 to 2025. While the facility corrected individual violations, the pattern of repeated deficiencies in core care areas suggests ongoing challenges with maintaining consistent quality standards that families should carefully evaluate during visits.

Jul 9, 2025Routine
8
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 27, 2023Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 12, 2023Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 16, 2023Routine
10
0161Potential for harm · Widespread

Construction Deficiencies

Use approved construction type or materials.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Federal Penalties

Fine

Sep 12, 2023

$9,318

Ownership & Operations

Who Operates This Facility

Owner / Operator

Queens Nassau Rehabilitation and Nursing Center

Organization Type

for profit

Ownership & Management

Owners

Klein, Golda

Owner

50%

Rubin, Elimelech

Owner

10%

Rubin, Ruchie

Owner

10%

Rubin, Solomon

Owner

5%

Wolf, Mordechai

Owner

5%

Wolf, Rachel

Owner

10%

Wolf, Tzvi

Owner

10%

Key personnel

Klein, GoldaOfficer / DirectorKlein, GoldaOfficer / DirectorAli, AleemManagerKlein, GoldaManagerRaitport, SamManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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