Queens Nassau Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (7 vs median 6.0)
Above average in NY · Below recommended RN staffing · $9,318 in fines
What this means for your family
While the facility's physical therapy department is frequently cited as a strength, the recent pattern of reports regarding hygiene neglect and theft is deeply concerning. We strongly advise families to conduct unannounced visits and closely monitor the personal belongings and medical status of their loved ones if they choose this facility.
Google Reviews
Google Reviews
17 reviews on Google“Queens Nassau Rehabilitation and Nursing Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient neglect, theft of personal property, and poor hygiene. While some families praise the physical therapy department and individual staff members for their dedication, multiple reports describe a lack of basic care, including untreated infections and residents being left in soiled clothing.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some individual staff members show genuine care
- Visible progress for some short-term rehab patients
Concerns
- Theft or loss of personal belongings and clothing (mentioned by 3 reviewers)
- Neglect of hygiene and basic patient care (soiled clothes, lack of bathing) (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Poor medical management leading to severe health complications (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding personal belongings, what specific protocols or labeling systems do you have in place to ensure residents' clothing and personal items are tracked and protected?
- 2Could you walk me through your daily routine for hygiene and bathing to ensure residents remain comfortable and clean throughout the day?
- 3With the facility's current focus on rehabilitation, how do you ensure consistent communication between the physical therapy team and the nursing staff regarding a resident's overall health status?
- 4What steps are you taking to improve the dining experience and ensure that nutritional needs are being met consistently for all residents?
- 5How do you manage medication administration and oversight to ensure accuracy and prevent the types of health complications that can arise from mismanagement?
- 6What kind of staff training or culture-building initiatives are currently in place to ensure that every interaction with residents is professional, compassionate, and respectful?
Personalized based on this facility's data
Key Review Excerpts
“My husband has been a resident here for less than 2 months and his progress is amazing. The care and attention from the nurses, therapists and the whole team are so appreciated from our family”
“The physical therapy is all they have to offer that is great, other than that management is rude , CNA’s are careless of residents and the atmosphere is horrible.”
“Patient care is not at the top of this establishment list.They are left in wet and soled clothes for hours.staff show little to no compassionate towards the patients .This is really very concerning.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about safety hazards and resident abuse, indicating concerning care issues. This facility shows recurring problems with care planning and assessment, medication management, and safety protections across multiple surveys from 2023 to 2025. While the facility corrected individual violations, the pattern of repeated deficiencies in core care areas suggests ongoing challenges with maintaining consistent quality standards that families should carefully evaluate during visits.
Jul 9, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 27, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 16, 2023Routine10
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Sep 12, 2023
$9,318
Ownership & Operations
Who Operates This Facility
Queens Nassau Rehabilitation and Nursing Center
for profit
Ownership & Management
Owners
Klein, Golda
Owner
Rubin, Elimelech
Owner
Rubin, Ruchie
Owner
Rubin, Solomon
Owner
Wolf, Mordechai
Owner
Wolf, Rachel
Owner
Wolf, Tzvi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit queensnassaurehab.com
Medicare data downloads
Original nursing home datasets
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