West Lawrence Care Center, L L C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 6.0)
- High staff turnover (53%)
- High RN turnover (86%)
Bottom 25% in NY · Critically understaffed (RN) · Significantly below average staffing · $45,864 in fines
What this means for your family
While some families report positive experiences with specific staff members and therapy services, the facility has a recurring pattern of serious neglect regarding hygiene and basic medical care. We strongly advise families to conduct unannounced visits, particularly on weekends, to verify that the facility can meet your loved one's specific medical and personal care needs.
Google Reviews
Google Reviews
25 reviews on Google“West Lawrence Care Center receives highly polarized feedback, with some families praising specific staff members for their compassion, while others report severe neglect and systemic failures. Critical issues consistently raised include poor hygiene, failure to manage basic medical needs, and inadequate staffing, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective admissions and social services coordination
- Beneficial physical therapy sessions
Concerns
- Hygiene neglect and failure to change residents (mentioned by 4 reviewers)
- Inadequate medical knowledge and equipment handling (mentioned by 3 reviewers)
- Understaffing and poor care quality on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy sessions; could you tell me more about how those are integrated into a resident's weekly routine?
- 2How do you ensure that personal hygiene and cleanliness standards are consistently met for every resident, especially during shift changes?
- 3What specific protocols do you have in place to ensure medication is managed accurately and that staff are fully trained on all medical equipment?
- 4Since we know staffing can sometimes be a challenge on weekends, what steps are being taken to ensure the same level of care and attention is provided on Saturdays and Sundays?
- 5How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My father was clearly soaked in urine all the way up to just below his chest and yet no one changed him in the hour that we were there and no one helped him use the rest room accept myself.”
“My mom was sent here for physical therapy, and was not treated well at all she had to call me and my family on her cell phone multiple times each day bagging me to send her back to the hospital, Because she couldn’t breathe.”
“The staff all know him and say 'hello' to him in the hallways and dining room. The medical care has been great, the doctor there has fine-tuned his meds several ti”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to serious findings about abuse protection, resident care, and restraint use, with issues recurring across multiple surveys. The facility shows persistent problems in three key areas: protecting residents from abuse and neglect, care planning and assessments, and resident rights. While all deficiencies report correction dates, the pattern of repeated complaints and similar issues appearing in surveys from 2021 through 2025 suggests ongoing care quality concerns that families should carefully investigate before considering placement.
Aug 4, 2025Routine14
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 4, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 26, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 14, 2023Routine13
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 14, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
West Lawrence Care Center, L L C
for profit
Ownership & Management
Owners
Cytryn, Aron
Owner
Landa, Judy
Owner
Fischel, Mayer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit westlawrence.com
Medicare data downloads
Original nursing home datasets
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