Brookhaven Rehab & Health Care Center L L C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 207 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
This facility features a highly regarded rehabilitation team and a modern, clean environment, which may be beneficial for short-term recovery. However, the recurring reports of slow response times, hygiene issues, and communication difficulties are serious. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining direct contact with specific staff members to ensure your loved one's needs are met.
Google Reviews
Google Reviews
207 reviews on Google“Brookhaven Rehab & Health Care Center receives highly polarized feedback, with some families praising the facility for its modern, clean environment and dedicated rehabilitation staff, while others report severe neglect and poor communication. Critical concerns frequently involve slow response times to call bells, hygiene issues, and inconsistent care quality, particularly on weekends. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy teams
- Clean and modern facility aesthetic
- Friendly and welcoming front desk and security staff
- Engaging recreation and activities department
Concerns
- Slow or non-existent response to call bells and patient needs (mentioned by 9 reviewers)
- Poor hygiene, including dirty rooms and failure to assist with personal care (mentioned by 8 reviewers)
- Inconsistent or poor quality of food and dietary management (mentioned by 6 reviewers)
- Difficulty communicating with residents due to broken or unanswered phones (mentioned by 4 reviewers)
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you coordinate those sessions with daily personal care needs to ensure residents are consistently supported?
- 2Could you walk me through your current process for responding to call bells and how you ensure timely assistance for residents, especially during weekend shifts?
- 3What steps are being taken to improve the consistency and quality of meal service to ensure residents' dietary preferences and nutritional needs are met?
- 4How do you facilitate communication between families and residents, particularly when a resident is unable to use a phone independently?
- 5With your active recreation department, what are some of the most popular daily activities that help residents build community and stay engaged?
- 6What is your protocol for medication management and oversight to ensure accuracy and safety for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My stay at Brookhaven Rehabilitation Center was truly enjoyable thanks to the recreation director and their incredible team. They put their heart and soul into everything they do.”
“Brookhaven is the worst rehabilitation/nursing home I have ever seen or been to, my brother was in this facility for about a month and he laid in his own feces for three hours I called back and forth spoke to the Social Worker about four times before someone came to clean him up.”
“I was admitted because I lost muscle tone in both of my legs and I couldn’t stand or walk their OT and PT team is amazing and 2nd to none Max and Tino was my PT and OT trainers and they was amazing”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of serious concerns, with families filing complaints about abuse prevention, nursing staffing, and resident protection. Recent inspections found deficiencies in abuse reporting, nursing staffing levels, care planning, and infection control, with some issues recurring across multiple surveys. While the facility has corrected previous violations, the ongoing complaints and repeated problems in critical areas like resident safety and staffing warrant careful consideration before placement.
May 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 8, 2024Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 8, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Aug 22, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 12, 2022Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 4, 2019Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Brookhaven Rehab & Health Care Center L L C
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 40 of 54
Ownership & Management
Owners
Janklowicz, Jack
Owner
Janklowicz, Leonard
Owner
Lichtschein, Teddy
Owner
Pollak, Theodore
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
207 reviews from families & visitors
Official Website
Visit brookhavenrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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