Neurorestorative
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (54%)
- High RN turnover (71%)
Bottom 25% in UT · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $148,417 in fines
What this means for your family
NeuroRestorative is highly regarded for its intensive rehabilitation and recovery outcomes, making it a strong candidate for patients needing significant therapy. However, because of the conflicting reports regarding staff attentiveness and medication management, we strongly recommend that families conduct a site visit and ask specifically about the facility's policy on coordinating with outside physicians.
Google Reviews
Google Reviews
28 reviews on Google“NeuroRestorative is frequently praised for its dedicated, compassionate staff and effective rehabilitation programs that have helped patients recover from severe injuries and comas. While many families report life-changing progress for their loved ones, there are isolated but severe reports of poor care, rude staff, and issues with medication management. Families should be aware that while the majority of feedback is glowing, there is a stark contrast in experiences regarding patient safety and administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated nursing staff
- Effective, life-changing rehabilitation therapy
- Warm, home-like facility environment
- Strong emotional support for families
Concerns
- Inconsistent or poor quality of care for some patients (mentioned by 2 reviewers)
- Medication management issues and conflicts with doctor orders (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your specialized focus on neuro-rehabilitation, what specific protocols are in place to ensure accuracy and consistency in medication management for residents with complex needs?
- 2I noticed the facility has a very warm, home-like atmosphere; how do you integrate that sense of community into the daily activity schedules for residents?
- 3How does your team coordinate communication between nursing staff and attending physicians to ensure that changes in care plans are implemented promptly and accurately?
- 4With your focus on life-changing rehabilitation, how do you maintain a high level of personalized attention for each resident throughout their recovery journey?
- 5Could you walk me through your process for addressing family concerns or feedback to ensure that every resident receives consistent, high-quality care?
- 6What steps are taken to ensure that staffing levels remain consistent and responsive to the medical needs of residents during both daytime and overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The care that he received at this place was fantastic to say the least. I know nothing about medical and I didn't have to because this facility took over and handled everything.”
“The therapists worked with me and never gave up on me, even though, I initially kind of gave up on myself. The nursing staff were wonderful as well!”
“I wouldn't let a rat stay here. The care my daughter got was beyond what you could imagine awful. Most of the staff was very rude and unattentive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered investigations, revealing concerning patterns in abuse prevention, medication management, and resident safety. The facility has repeatedly struggled with properly reporting suspected abuse and neglect across multiple surveys, medication errors including unnecessary drugs, and maintaining safe environments free from accident hazards. While all deficiencies show correction dates, the recurring nature of these serious issues—particularly around resident protection and medication safety—suggests ongoing systemic challenges that families should carefully consider.
Apr 30, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 7, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 7, 2024Routine6
Egress Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 8, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 20, 2023Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Apr 30, 2025
$66,079
Fine
Nov 7, 2024
$10,033
Fine
Feb 20, 2024
$21,684
Fine
Jun 8, 2023
$26,538
Ownership & Operations
Who Operates This Facility
Neurorestorative
for profit
Chain Affiliation
Neurorestorative
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 5
Ownership & Management
Owners
Caremeridian LLC
Owner · Organization
National Mentor Healthcare LLC
Owner · Organization
Celtic Intermediate CORP.
Owner (parent company) · Organization
National Mentor Holdings LLC
Owner (parent company) · Organization
National Mentor Holdings, INC.
Owner (parent company) · Organization
National Mentor LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit neurorestorative.com
Medicare data downloads
Original nursing home datasets
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