Copper Ridge Health Care
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 129 Google reviews
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What this means for your family
Copper Ridge shows strong performance in physical therapy and facility cleanliness, making it a potential candidate for short-term rehab. However, families must be vigilant regarding long-term care; we strongly recommend visiting during off-hours and weekends to verify staffing levels, as multiple reviewers have reported significant delays in assistance during these times.
Google Reviews
Google Reviews
129 reviews on Google“Copper Ridge Health Care receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of families report serious concerns regarding chronic understaffing, slow response times to call buttons, and instances of neglect, particularly during nights and weekends. Potential families should be aware of the stark contrast between the positive experiences of short-term rehab patients and the distressing reports of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and attentive individual staff members
- Engaging activities for residents
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 14 reviewers)
- Neglect of basic needs (hygiene, feeding, toileting) (mentioned by 10 reviewers)
- Poor communication with family members regarding medical decisions (mentioned by 6 reviewers)
- Inconsistent medication management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that staffing levels are a key focus for your team; what specific protocols do you have in place to ensure residents receive timely assistance with daily needs like hygiene and toileting?
- 2Could you walk me through your process for keeping families updated on medical decisions and changes in a resident's health status?
- 3I see that you have a very active therapy program; how do you balance those clinical services with the daily social and engagement activities for residents?
- 4What steps are being taken to ensure consistent medication management and oversight for residents who require daily assistance?
- 5I noticed your team responds to online feedback; how do you use that family input to improve the quality of the dining experience and daily care?
- 6In the event of a sudden health change or emergency, what is the communication chain to ensure family members are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff are kind, patient, and genuinely care about the people they help. From day one, they made us feel welcome and comfortable, and they always take the time to answer questions and explain things clearly.”
“My mother was there for only a few days before I got so frustrated with their neglect and lack of interest in her rehab, that I attempted to transfer her to another center... Something that Copper Ridge employees never told us.”
“The girls who fed him dropped off the food but didn't help him eat. So, when I came to visit him shortly after feeding, he was just sitting there staring at his cold food. He didn't have the strength to feed himself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Copper Ridge Health Care has faced recurring medication management issues, with six pharmacy-related deficiencies in 2023 including medication errors and inadequate drug regimen reviews. Earlier surveys in 2022 identified problems with infection control, food safety, and facility maintenance. All deficiencies have been corrected according to the provider, but the pattern of medication safety concerns warrants discussion during any visit.
Sep 10, 2025Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Nov 2, 2023Routine7
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 12, 2022Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Copper Ridge Health Care
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 30 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit copperridgehealth.com
Medicare data downloads
Original nursing home datasets
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