Rocky Mountain Care - Riverton
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 242 Google reviews

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What this means for your family
Rocky Mountain Care - Riverton is an excellent choice for intensive physical and occupational therapy, with many residents reporting successful recovery. However, families should be proactive: ensure you have a direct line to a specific case manager for communication, and visit during off-hours to assess if the staffing levels meet your loved one's needs.
Google Reviews
Google Reviews
242 reviews on Google“Rocky Mountain Care - Riverton is widely praised for its exceptional physical and occupational therapy teams, which many residents credit for their successful recovery and discharge. While the nursing and CNA staff receive frequent commendations for their kindness and attentiveness, a recurring pattern of complaints highlights significant issues with understaffing, slow call-light response times, and inconsistent communication from management. Families should be aware that while the facility is generally considered clean and welcoming, experiences can vary significantly depending on the shift and the specific needs of the resident.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive, and professional nursing staff
- Clean, well-maintained, and comfortable facility
- Strong focus on patient-centered recovery
Concerns
- Chronic understaffing leading to slow call-light response times (mentioned by 12 reviewers)
- Poor communication regarding discharge, medication, and care plans (mentioned by 8 reviewers)
- Inconsistent quality and dietary errors in food service (mentioned by 6 reviewers)
- Neglectful care or hygiene issues (e.g., soiled linens, lack of cleaning) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 202 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 2Given that your physical and occupational therapy programs are so highly regarded, how do you ensure that same level of consistency and attention carries over into daily nursing care and hygiene routines?
- 3What specific protocols do you have in place to ensure that call lights are answered promptly, especially during shift changes or busier times of the day?
- 4How do you keep families updated on changes to a resident's care plan or medication schedule to ensure we are always in the loop?
- 5We understand that dining is a key part of the resident experience; what steps are you taking to improve the consistency and quality of the meals provided?
- 6How does your team handle medical emergencies or urgent health changes, and at what point is a family member typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is beyond friendly, very helpful, cheerful and very professional in what they do and how they cary out their plans to help us. Especially I would like to mention my therapist’s Michelle, Lori and Larrinda. Besides being professional they became my friends.”
“The day time staff is fabulous. The individuals that were extraordinary were: Anna (CNA) Janice (NP) Rachel (CNA) Maurie (activities) Mya (Business) Sang (RN) Keka (RN) Leslie (RN) Rebecca (PT) Craig (PT) these staff members truly cared about my husband and me.”
“My mother stayed here, and it was a bit of a mixed bag. The physical therapists were great. The nurses were overall kind, but the communication and case management at the facility is atrocious. They are extremely difficult to get a hold of by phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rocky Mountain Care - Riverton has 26 deficiencies across three surveys with no complaints filed by families. The most frequent issues involve medication management, dining and food safety, and infection control protocols. Recurring problems include food handling violations and medication errors appearing in multiple surveys, suggesting ongoing challenges. All deficiencies show correction dates, though some care areas continue to have violations in recent inspections.
Sep 26, 2024Routine11
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas cylinders are properly stored.
Mar 1, 2023Routine7
Construction Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 19, 2021Routine8
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Jan 22, 2024
$12,534
Fine
Jan 8, 2024
$3,418
Fine
Jan 2, 2024
$2,797
Fine
Dec 11, 2023
$6,351
Fine
Jul 17, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Rocky Mountain Care - Riverton
nonprofit
Chain Affiliation
Rocky Mountain Care
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 9
Ownership & Management
Owners
Beaver City Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
242 reviews from families & visitors
Official Website
Visit rmcare.com
Medicare data downloads
Original nursing home datasets
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