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Nursing HomeMedicaid

Rocky Mountain Care - Riverton

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

3419 West 12600 South, Riverton, UT 8406540 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 242 Google reviews

5
4
3
2
1
Rocky Mountain Care - Riverton Nursing Home in Riverton, UT — Street View
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What this means for your family

Rocky Mountain Care - Riverton is an excellent choice for intensive physical and occupational therapy, with many residents reporting successful recovery. However, families should be proactive: ensure you have a direct line to a specific case manager for communication, and visit during off-hours to assess if the staffing levels meet your loved one's needs.

Google Reviews

Google Reviews

242 reviews on Google
Rocky Mountain Care - Riverton is widely praised for its exceptional physical and occupational therapy teams, which many residents credit for their successful recovery and discharge. While the nursing and CNA staff receive frequent commendations for their kindness and attentiveness, a recurring pattern of complaints highlights significant issues with understaffing, slow call-light response times, and inconsistent communication from management. Families should be aware that while the facility is generally considered clean and welcoming, experiences can vary significantly depending on the shift and the specific needs of the resident.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean7.0Activities8.0Meds5.0MemoryN/AComms3.0Value4.0

Strengths

  • Highly effective physical and occupational therapy
  • Warm, attentive, and professional nursing staff
  • Clean, well-maintained, and comfortable facility
  • Strong focus on patient-centered recovery

Concerns

  • Chronic understaffing leading to slow call-light response times (mentioned by 12 reviewers)
  • Poor communication regarding discharge, medication, and care plans (mentioned by 8 reviewers)
  • Inconsistent quality and dietary errors in food service (mentioned by 6 reviewers)
  • Neglectful care or hygiene issues (e.g., soiled linens, lack of cleaning) (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(1)2.73.4'21(5)4.43.3'23(12)3.64.5'25(82)4.8'26(59)

Distribution · 202 analyzed

5
152
4
17
3
3
2
5
1
25

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
  • 2Given that your physical and occupational therapy programs are so highly regarded, how do you ensure that same level of consistency and attention carries over into daily nursing care and hygiene routines?
  • 3What specific protocols do you have in place to ensure that call lights are answered promptly, especially during shift changes or busier times of the day?
  • 4How do you keep families updated on changes to a resident's care plan or medication schedule to ensure we are always in the loop?
  • 5We understand that dining is a key part of the resident experience; what steps are you taking to improve the consistency and quality of the meals provided?
  • 6How does your team handle medical emergencies or urgent health changes, and at what point is a family member typically notified?

Personalized based on this facility's data


Key Review Excerpts

The staff here is beyond friendly, very helpful, cheerful and very professional in what they do and how they cary out their plans to help us. Especially I would like to mention my therapist’s Michelle, Lori and Larrinda. Besides being professional they became my friends.

Rehab patient · 2025★★★★★

The day time staff is fabulous. The individuals that were extraordinary were: Anna (CNA) Janice (NP) Rachel (CNA) Maurie (activities) Mya (Business) Sang (RN) Keka (RN) Leslie (RN) Rebecca (PT) Craig (PT) these staff members truly cared about my husband and me.

Long-term resident's family · 2025★★★★★

My mother stayed here, and it was a bit of a mixed bag. The physical therapists were great. The nurses were overall kind, but the communication and case management at the facility is atrocious. They are extremely difficult to get a hold of by phone.

Memory care family member · 2024★★★★★
Source: 242 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.79hrs
OK
Registered nurses for medical care
Total Nursing
3.93hrs
96%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
59%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
UT
93.8%
Salt lake
94.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.7%
UT
91.0%
Salt lake
91.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
6penalties
Near state avg (9.1)
$33,212 in fines

Rocky Mountain Care - Riverton has 26 deficiencies across three surveys with no complaints filed by families. The most frequent issues involve medication management, dining and food safety, and infection control protocols. Recurring problems include food handling violations and medication errors appearing in multiple surveys, suggesting ongoing challenges. All deficiencies show correction dates, though some care areas continue to have violations in recent inspections.

Sep 26, 2024Routine
11
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0906Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas cylinders are properly stored.

Mar 1, 2023Routine
7
0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Aug 19, 2021Routine
8
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Feb 20, 2024

$4,938

Fine

Jan 22, 2024

$12,534

Fine

Jan 8, 2024

$3,418

Fine

Jan 2, 2024

$2,797

Fine

Dec 11, 2023

$6,351

Fine

Jul 17, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rocky Mountain Care - Riverton

Organization Type

nonprofit

Chain Affiliation

Chain Name

Rocky Mountain Care

Chain Size

10 facilities nationwide

Chain avg rating: 3.0/5 · Rank 3 of 9

Ownership & Management

Owners

Beaver City Corporation

Owner · Organization

100%

Key personnel

Bangerte, NathanManaging Control - Governing BodyBangerter, EdwardManaging Control - Governing BodyBangerter, JohnathanManaging Control - Governing BodyBarney, JanettManaging Control - Governing BodyBeeman, RaymondManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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