Draper Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy teams. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
While the therapy department is consistently praised for helping patients recover, the facility suffers from significant, recurring issues with nursing responsiveness and family communication. If you choose this facility, we strongly recommend having a family member present frequently to advocate for your loved one and ensure basic needs like medication and hygiene are met.
Google Reviews
Google Reviews
92 reviews on Google“Draper Rehabilitation and Care Center receives highly polarized feedback, with many reviewers praising the physical and occupational therapy teams while others report severe neglect and communication failures. Families frequently express frustration over unresponsive staff, poor hygiene standards, and difficulty reaching administration, though some long-term residents and rehab patients report positive, attentive experiences.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy teams
- Warm, friendly individual staff members
- Clean, well-maintained therapy gym
- Home-like atmosphere reported by some residents
Concerns
- Unresponsive nursing staff and slow call light response times (mentioned by 12 reviewers)
- Poor communication with families regarding patient status and medical updates (mentioned by 8 reviewers)
- Inconsistent hygiene, cleanliness, and infection control (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Facility appears dingy, run-down, or smells of urine (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that the therapy gym is highly praised; how do you ensure that the same level of attention and care is applied to daily hygiene and room cleanliness?
- 2Could you walk me through your standard process for updating families on a resident's medical status, and how do you ensure these updates are consistent?
- 3What steps are currently in place to improve call light response times and ensure residents feel attended to promptly?
- 4Given the concerns some have raised regarding medication management, what specific protocols do you have in place to ensure accuracy and timeliness for each resident?
- 5I see that you have a home-like atmosphere; what kind of daily activities or social programs are available to keep residents engaged throughout the week?
- 6In the event of a medical emergency or a sudden change in health, what is the communication protocol for notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aides, Physical Therapists and staff have been great! ... If you need extra help the aides respond quickly after you buzz for them.”
“It started out rough (would have given 1 star for his experience the first weekend) and I was going to move him to a different facility due to getting at least 2 calls a night saying that they wouldn't answer his call button... I let Wendy (social worker) know of our concerns she helped educate staff and they made some changes that clearly helped.”
“My dad was perfectly fine and coherent when he arrived two weeks ago. My the third day he was being wheeled out on a stretcher back to the ICU. They didn't even call to tell me, I walked in luckily while he was being transported.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed record with 6 deficiencies across 2 surveys, all corrected by the provider. The main concern areas are food safety and handling (appearing in both 2021 and 2024), daily care assistance, pressure ulcer prevention, feeding tube management, and medication practices. While food safety issues persisted across surveys, all violations have correction dates, suggesting the facility addresses identified problems when cited.
Nov 24, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Dec 2, 2021Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Draper Rehabilitation and Care Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 128 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit drapercare.com
Medicare data downloads
Original nursing home datasets
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