Pointe Meadows Health and Rehabilitation
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 228 Google reviews
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What this means for your family
While Pointe Meadows offers a beautiful environment and an excellent physical therapy program, the recurring reports of neglect and poor communication are serious red flags. If you choose this facility, ensure you have a family member present daily to advocate for your loved one's basic needs, as staff responsiveness is frequently cited as a major weakness.
Google Reviews
Google Reviews
228 reviews on Google“Pointe Meadows is a modern, aesthetically pleasing facility that receives high praise for its physical therapy department and some dedicated individual staff members. However, families frequently report significant concerns regarding chronic understaffing, poor communication, and inconsistent quality of care, particularly regarding hygiene and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Compassionate and dedicated individual staff members
- Inviting and comfortable common areas
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor communication between staff and families (mentioned by 8 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 7 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 6 reviewers)
- Poor quality or inconsistent food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 3-star staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly and that residents' basic needs are met consistently?
- 2I noticed some feedback regarding communication; what is the standard process for keeping family members updated on changes in a resident's health or daily status?
- 3How does the facility ensure that personal hygiene and room cleanliness are maintained to a high standard on a daily basis?
- 4Since therapy services are a noted strength here, how are those programs integrated into the daily routine for residents who need ongoing rehabilitation?
- 5What steps are being taken to improve the variety and quality of the dining experience to better serve the residents' nutritional needs and preferences?
- 6How does your team handle medication management and medical emergencies, particularly during evening or weekend shifts when staffing levels may fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are top-notch. The staff is friendly and helpful. The facility is clean and well maintained. The food is terrible, though.”
“My mother has had nothing but bad experiences here from the beginning. Every time I've brought it to the social workers attention, they assure me that things will get fixed. My mother has fallen yesterday and was injured and not one staff member has called to inform us about the incident.”
“The facility is new and nice. The front desk staff were plesant and the facility is very clean. However, they are completely disorganized and extremely lack in communication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple surveys, with medication management, infection control, and nutrition issues appearing repeatedly from 2022 through 2025. A family filed a complaint about medication handling in 2025, indicating ongoing problems despite previous corrections. While the facility reports correcting each issue, the persistence of similar problems across three years suggests systemic challenges with maintaining compliance standards.
Aug 7, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 7, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 16, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Apr 7, 2022Routine17
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Pointe Meadows Health and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 61 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
228 reviews from families & visitors
Official Website
Visit pointemeadows.com
Medicare data downloads
Original nursing home datasets
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