Neighborhoods Rehabilitation and Skilled Nursing B
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (59%)
- High RN turnover (60%)
Below average in MO · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $68,105 in fines
What this means for your family
While the facility's physical environment and therapy department are frequently praised, the recurring reports of critical medication errors and ignored call buttons are major red flags. If you choose this facility, we strongly advise daily visits to monitor your loved one's medication and hygiene, and to maintain direct contact with the administration to ensure care plans are being followed.
Google Reviews
Google Reviews
98 reviews on Google“The Neighborhoods at Tiger Place presents a stark divide in experiences, with some families praising the facility's cleanliness and therapy team while others report severe neglect and safety concerns. A recurring pattern of complaints highlights chronic understaffing, slow response times to call buttons, and significant issues with medication management. Prospective families should be aware that while the facility is physically appealing, the quality of care appears highly inconsistent and potentially dangerous for residents requiring frequent attention.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy teams
- Clean, modern, and well-maintained physical environment
- Some individual staff members noted as caring and attentive
- Effective assistance with insurance and administrative transitions
Concerns
- Chronic understaffing leading to slow or non-existent response to call buttons (mentioned by 14 reviewers)
- Medication management errors and delays (mentioned by 7 reviewers)
- Poor quality, unappealing, or incorrectly served meals (mentioned by 6 reviewers)
- Unprofessional or dismissive communication from administration (mentioned by 5 reviewers)
- Lack of hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy teams; how do you coordinate their care with the nursing staff?
- 2Since we noticed the administration is active in responding to feedback, how does the leadership team currently address resident concerns regarding call button response times?
- 3Could you walk us through your process for medication administration to ensure everything is handled accurately and on schedule?
- 4What does a typical daily menu look like, and how do you ensure meals are both nutritious and appealing to the residents?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My biggest concern is safety and patient care. While a resident my mom experienced missed medications, missed therapies, eating with plastic forks because they “run out” of metal forks daily, an undocumented fall”
“The aides sit around a table in a great room basically ignoring the residents, there are no mentally stimulating activities, the residents have to sit in the same positions for hours on end in a large room with a TV blaring...it's a sad situation.”
“My dad’s care was acceptable until he was forced to move downstairs to the private-pay unit ($11K/month). Once there, the conditions and care were abysmal—so different it felt like an entirely separate facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints, including serious issues like resident abuse, emergency response failures, and bed rail safety violations. The most recurring problems involve safety hazards, medication management, and infection control, with many issues persisting across multiple surveys from 2022 through 2025. While the facility corrects deficiencies when cited, the ongoing pattern of complaints and repeated violations in critical care areas suggests systemic quality concerns that families should carefully consider.
Nov 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Apr 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 31, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2024Routine12
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 15, 2024Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Sep 5, 2025
$68,105
Fine
Mar 31, 2025
$17,239
Ownership & Operations
Who Operates This Facility
Neighborhoods Rehabilitation and Skilled Nursing B
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 20 of 23
Ownership & Management
Owners
Montgomery, Anna
Owner (parent company)
Montgomery, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
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