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Nursing HomeMedicaid Investigative

South Hampton Place

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4700 Brandon Woods, Columbia, MO 65203100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 64 Google reviews

5
4
3
2
1
South Hampton Place Nursing Home in Columbia, MO — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 10)

Bottom 25% in MO · Below recommended RN staffing · Worst in JAMES & JUDY LINCOLN chain · $12,735 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with the rehab and nursing staff, the frequency of reports regarding neglect and administrative unresponsiveness is concerning. If you consider this facility, we strongly recommend conducting an unannounced visit to check room cleanliness and observing how quickly staff respond to call lights.

Google Reviews

Google Reviews

64 reviews on Google
South Hampton Place experiences a deep divide in feedback, with many families reporting severe neglect, unprofessional administration, and poor hygiene, while others praise the nursing and rehab teams. Recurring complaints highlight issues with call light response times, cleanliness, and administrative communication, suggesting significant inconsistency in the quality of care provided.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean2.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value1.0

Strengths

  • Dedicated nursing and rehab staff
  • Effective post-surgery recovery support
  • Compassionate individual caregivers

Concerns

  • Unprofessional and unresponsive administration (mentioned by 9 reviewers)
  • Poor hygiene and lack of room cleanliness (mentioned by 5 reviewers)
  • Understaffing and slow response to call lights (mentioned by 4 reviewers)
  • Inadequate communication with family members (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(2)'18(12)'21(1)'23(2)'25(16)'26(10)

Distribution · 65 analyzed

5
26
4
4
3
3
2
3
1
29

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that staffing levels are a top priority for your residents, what specific steps are you taking to ensure call lights are answered promptly and consistently?
  • 2I noticed some concerns regarding room maintenance and hygiene; what is your current protocol for daily housekeeping and deep-cleaning schedules?
  • 3Communication is very important to our family; how do you handle updates regarding a resident's health status, and who is the primary point of contact for family members?
  • 4I see that you have a dedicated rehab team; how does the nursing staff coordinate with the rehab department to ensure a smooth recovery process for residents post-surgery?
  • 5What does the daily activity calendar look like, and how do you encourage residents to participate in social engagement throughout the week?
  • 6How does your team manage medication administration to ensure accuracy, especially during shift changes?

Personalized based on this facility's data


Key Review Excerpts

Literally, can’t breathe without it and when I asked the RN Jennifer, where I should plug it in, she said she didn’t know and asked if my mom really needed it before the morning, as she couldn’t find a plug.

Long-term resident's family · 2025☆☆☆☆

I am extremely impressed with the nursing staff and rehab team at South Hampton! Both my parents have been cared for here, at different times over the last ten years.

Long-term resident's family · 2025★★★★

Getting someone to clean his room is nigh impossible! Don’t know why housekeeping doesn’t do their jobs! His bathroom should be cleaned at least daily and stinks!

Long-term resident's family · 2024★★★☆☆
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
2.88hrs
70%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
19.4%
MO
17.9%
Boone
23.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
14.4%
MO
19.1%
Boone
15.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
15.3%
MO
18.9%
Boone
14.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.5%
MO
23.6%
Boone
18.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.4%
Better than Avg
Here
93.4%
US
93.4%
MO
84.4%
Boone
93.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
12.1%
MO
16.7%
Boone
15.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.8%
MO
63.5%
Boone
72.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.7%
Better than Avg
Here
82.7%
US
81.8%
MO
65.9%
Boone
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Boone
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
2penalties
Well above state avg (12.0)
8 complaint-triggered
$12,735 in fines

South Hampton Place has concerning patterns with recurring fire safety system failures, infection control issues, and nursing staff training problems that have persisted across multiple surveys. Families have filed complaints, including one about safety hazards that resulted in a higher severity citation. While all deficiencies have correction dates, the repeated issues with fire safety, infection control, and nursing supervision suggest ongoing systemic challenges that warrant careful consideration.

Apr 21, 2026Complaint
2
0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Mar 3, 2026Complaint
3
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 17, 2025Complaint
2
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

May 30, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 8, 2025Routine
27
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0585Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0680Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0572Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

Feb 23, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0825Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Nov 17, 2025

$12,735

Payment Denial

Apr 8, 2025

7-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Hampton Place

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

56 facilities nationwide

Chain avg rating: 2.5/5 · Rank 53 of 56 (Worst)

Ownership & Management

Owners

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Adams, ShaunaW-2 Managing EmployeeLtc Management Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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