Columbia Manor Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (86%)
- High RN turnover (88%)
Above average in MO · Below recommended RN staffing · Very high staff turnover · Chain outperformer · No penalties on record
What this means for your family
While recent management changes have introduced positive activities, the facility continues to face serious allegations of neglect and poor hygiene. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's hygiene and ensure their medical needs are being met promptly.
Google Reviews
Google Reviews
25 reviews on Google“Columbia Manor Health & Rehabilitation receives highly polarized reviews, with recent feedback highlighting significant concerns regarding neglect, poor hygiene, and rude staff behavior. While some reviewers praise the facility for its activities and caring atmosphere, multiple families report serious issues with response times, cleanliness, and the quality of medical care provided to vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities program
- Social services and administrative support
- Warm, friendly interactions from some staff members
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 5 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 6 reviewers)
- Poor quality or inadequate food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and personal care throughout the day and night?
- 2I noticed some concerns regarding cleanliness and laundry services; could you walk me through your daily schedule for room sanitation and linen changes?
- 3Since your activities program is a highlight for many, how do you ensure that residents who may need extra assistance are still able to participate and stay socially engaged?
- 4How does your nursing team manage medication administration and oversight to ensure accuracy and consistency for each resident?
- 5Could you share how your team handles communication with families, especially if there are changes in a loved one's health or care needs?
- 6What steps is the facility taking to improve the dining experience and ensure that nutritional needs are met in a way that residents find satisfying?
Personalized based on this facility's data
Key Review Excerpts
“My son has been in this facility for about 8 months. This place is absolutely horrible. I would not recommend it to anyone. My sons health has rapidly declined since being here. Always short staffed.”
“Facility recently got new management and has been thriving! ... Nurses and aides are friendly and helpful, new activities director is providing many new things for residents to do.”
“The first two nights they failed to put together her BiPap that she needs to breath. She called me almost crying the second morning because a tech left her in a messy diaper when she couldn't physically rotate for them to change her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints against Columbia Manor, triggering 9 deficiency findings, indicating ongoing concerns about care quality. The facility shows persistent problems across infection control, care planning and professional standards, and resident rights - with these same issues appearing repeatedly from 2023 through 2025. While all deficiencies have correction dates, the pattern of recurring violations in critical care areas suggests systemic challenges that families should carefully consider.
Mar 17, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 27, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 5, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 5, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 7, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Columbia Manor Health & Rehabilitation
for profit
Chain Affiliation
Mo Op Holdco, LLC
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 9
Ownership & Management
Owners
Mo Op Holdco, LLC
Owner · Organization
Lichtenstein, Eli
Owner (parent company)
Lichtenstein, Isaac
Owner (parent company)
Mandelbaum, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit columbiamanorhr.com
Medicare data downloads
Original nursing home datasets
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