Lenoir Health Care Center
Strong Medicare quality ratings; families often praise warm, welcoming social community. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Lenoir Woods offers a vibrant community for independent living, but families should exercise extreme caution regarding the nursing and rehabilitation (REACH) units. If you are considering this facility for a loved one needing higher levels of care, ask specifically about current staffing ratios and request a tour of the dining facilities to verify meal quality.
Google Reviews
Google Reviews
82 reviews on Google“Lenoir Woods is a large, faith-based continuing care retirement community that receives high praise from independent living residents for its social atmosphere, friendly staff, and active lifestyle. However, the facility faces significant criticism regarding its nursing and rehabilitation unit (REACH), where families have reported issues with understaffing, poor food quality, and serious lapses in medical care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming social community
- Engaging activities and amenities
- Helpful and friendly staff in independent living
- Convenient multi-level care campus
Concerns
- Understaffing and lack of attentiveness in the REACH/nursing unit (mentioned by 3 reviewers)
- Poor food quality and cold meals in assisted/nursing care (mentioned by 2 reviewers)
- Unprofessional or rude administrative/front desk staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 5-star CMS rating, what specific protocols do you have in place to ensure consistent, attentive care for residents in the nursing unit throughout all shifts?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you manage meal quality and temperature to ensure residents enjoy their food?
- 3How does your team handle communication with families regarding changes in a resident's health, especially given the importance of keeping us informed?
- 4I see you actively engage with online feedback; how do you use that family input to make tangible improvements to the daily experience here?
- 5What is your process for medication management to ensure accuracy and safety for residents?
- 6With such a strong reputation for social community, what are some of the most popular activities that residents in the nursing unit participate in to stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The unit is terribly understaffed and overwhelmed. My loved one continued to endure a lack of attentiveness and appropriate care which led to constant agonizing pain and bedsores until their passing.”
“The food, which was good at first has since become disgusting. Often, he gets a cold hot dog or slice of pizza. The meals are almost always cold. They blame it on 'staffing and operational' changes.”
“The leadership and staff are skilled and very caring from the director down to the lowest paid staff. Residents are a big family, enjoying and caring for each other.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing deficiencies across multiple care areas, with infection control and food safety problems persisting from 2023 to 2025, suggesting systemic issues that haven't been fully resolved. The primary concerns involve infection prevention, food handling and storage, and resident safety oversight. One family filed a complaint about accident prevention that was substantiated by inspectors, and while all violations have correction dates, the recurring patterns in critical areas like infection control warrant careful consideration before placement.
Apr 10, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 8, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Mar 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Lenoir Health Care Center
nonprofit
Chain Affiliation
Evertrue
5 facilities nationwide
Chain avg rating: 4.8/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Lutheran Senior Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit evertrueliving.org
Medicare data downloads
Original nursing home datasets
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