Columbia Post Acute
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
Columbia Post Acute offers an excellent environment for physical and occupational therapy, with many families reporting successful transitions back home. However, families should be vigilant regarding medication administration and dietary needs, as these have been cited as areas of concern. We recommend scheduling a tour and specifically asking how the facility ensures consistent care quality during weekends and holidays.
Google Reviews
Google Reviews
94 reviews on Google“Columbia Post Acute is widely praised for its modern, clean facility and highly effective physical and occupational therapy programs that help patients return home. While many families report exceptional, compassionate care, a recurring subset of reviews highlights significant concerns regarding inconsistent weekend staffing, medication management errors, and occasional lapses in responsiveness. Families should be aware that while the therapy and facility environment are top-tier, the quality of nursing care can vary depending on the shift.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Modern, clean, and well-maintained facility
- Private rooms and spacious accommodations
- Attentive and professional nursing staff
Concerns
- Inconsistent or lazy weekend staffing (mentioned by 2 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Poor food quality or inappropriate dietary management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a modern, well-maintained feel; how do you ensure that same level of care and attention remains consistent during the weekend shifts?
- 2Given the importance of precise medication administration, could you walk me through the specific protocols and double-check systems you have in place to ensure accuracy?
- 3I see that physical and occupational therapy are major strengths here; how do you integrate those sessions into a resident's daily routine to keep them active and engaged?
- 4We understand that nutrition is vital for recovery; how do you handle specific dietary requirements and ensure that meals are both medically appropriate and appetizing for residents?
- 5With a 3-star staffing rating, how do you manage your team's workload to ensure that every resident receives timely attention, especially during peak hours?
- 6I noticed the facility occasionally responds to feedback online; how do you use family input to make tangible improvements to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, maintenance staff, and everyone was all so helpful and caring. The PT, OT, and speech were exceptional. Had daily activities you could attend to.”
“My husband spent nearly 6 months at Columbia Post Acute following extensive surgeries for poor circulation in lower extremities. I have nothing but the highest praise for the wound care he received. His wound care nurse saved his legs.”
“The food menu served my husband was highly inappropriate for his diabetic condition; therefore, his sugar was consistently high which resulted in them regularly giving him additional insulin, rather than addressing the source of the problem, his diet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Columbia Post Acute shows recurring safety and care quality concerns, with families filing complaint reports about medication errors and care standards. The facility has repeated issues with medication management, fire safety systems, and care planning across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of recurring problems in medication safety and environmental hazards suggests ongoing operational challenges that warrant careful consideration during any visit.
Feb 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 15, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nov 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 11, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Apr 28, 2022Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Ownership & Operations
Who Operates This Facility
Columbia Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 62 of 260
Ownership & Management
Owners
Mainstreeidence Developments LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit columbiapostacute.com
Medicare data downloads
Original nursing home datasets
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