Nc State Veterans Home - Black Mountain
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 36 Google reviews

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What this means for your family
This facility is highly regarded for its clean environment and respectful, veteran-focused care. However, multiple families have reported significant difficulty with administrative communication; we strongly recommend establishing a clear point of contact and confirming their preferred communication channels during your initial tour.
Google Reviews
Google Reviews
36 reviews on Google“The NC State Veterans Home in Black Mountain is frequently praised for its clean, beautiful facility and dedicated staff who provide respectful care for veterans. However, several families have reported significant difficulties with administrative communication, including unreturned phone calls and challenges in reaching their loved ones. While many residents and families express high satisfaction with the daily care, the recurring issue of unresponsive management is a notable point of frustration.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Respectful and attentive nursing staff
- Engaging activities and holiday celebrations
- Beautiful, scenic location
Concerns
- Poor administrative communication and unreturned phone calls (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful scenic location here in Black Mountain, what kind of outdoor activities or garden access are available for residents on a daily basis?
- 2I noticed the facility has a high staffing rating, which is great; could you explain how that translates to the level of one-on-one attention my loved one will receive?
- 3We want to stay closely involved in our loved one's care, so what is the best way to ensure consistent communication with the administrative team regarding updates or questions?
- 4With the recent health inspection results in mind, what specific steps is the facility taking to address those areas and ensure the highest standard of care moving forward?
- 5How does the nursing team coordinate with local medical providers if a resident experiences an urgent health change that requires immediate attention?
- 6I see that the facility actively responds to feedback online; how do you incorporate that kind of family input into your ongoing operational improvements?
Personalized based on this facility's data
Key Review Excerpts
“Beautiful Facility, Gorgeous Location, Caring Attentive Staff, Clean & Safe. Very respectful of their Veteran Residents & Families.”
“My husband has been in the Delta Wing for two years. It is the memory care wing. It had excellent care. Veterans Home is spotless. The staff is caring.”
“Arrangements were made to do a pinning ceremony for our Dad since he had served in the Airforce. It was carried out with the most professionalism by all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports resulting in 12 deficiencies, indicating ongoing concerns about this facility. The most recurring issues involve medication management, food safety and preparation, and resident privacy protection. While most deficiencies show correction dates, the pattern of repeated problems in the same care areas across multiple surveys suggests persistent operational challenges that families should carefully consider.
Dec 4, 2025Routine2
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 5, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Sep 5, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Jul 12, 2023Complaint7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 12, 2023Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Sep 5, 2024
$12,759
Ownership & Operations
Who Operates This Facility
Nc State Veterans Home - Black Mountain
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Ownership & Management
Owners
Nc Dept of Miltary and Veterans Affairs Nc Division of Veteran Aff
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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