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Nursing HomeMedicaid

Nc State Veterans Home - Black Mountain

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

62 Lake Eden Road, Black Mountain, NC 28711100 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 36 Google reviews

5
4
3
2
1
Nc State Veterans Home - Black Mountain Nursing Home in Black Mountain, NC — Street View
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What this means for your family

This facility is highly regarded for its clean environment and respectful, veteran-focused care. However, multiple families have reported significant difficulty with administrative communication; we strongly recommend establishing a clear point of contact and confirming their preferred communication channels during your initial tour.

Google Reviews

Google Reviews

36 reviews on Google
The NC State Veterans Home in Black Mountain is frequently praised for its clean, beautiful facility and dedicated staff who provide respectful care for veterans. However, several families have reported significant difficulties with administrative communication, including unreturned phone calls and challenges in reaching their loved ones. While many residents and families express high satisfaction with the daily care, the recurring issue of unresponsive management is a notable point of frustration.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0Activities9.0MedsN/AMemory9.0Comms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Respectful and attentive nursing staff
  • Engaging activities and holiday celebrations
  • Beautiful, scenic location

Concerns

  • Poor administrative communication and unreturned phone calls (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(5)'19(2)'21(5)'23(3)'25(2)'26(5)

Distribution · 38 analyzed

5
27
4
3
3
1
2
1
1
6

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the beautiful scenic location here in Black Mountain, what kind of outdoor activities or garden access are available for residents on a daily basis?
  • 2I noticed the facility has a high staffing rating, which is great; could you explain how that translates to the level of one-on-one attention my loved one will receive?
  • 3We want to stay closely involved in our loved one's care, so what is the best way to ensure consistent communication with the administrative team regarding updates or questions?
  • 4With the recent health inspection results in mind, what specific steps is the facility taking to address those areas and ensure the highest standard of care moving forward?
  • 5How does the nursing team coordinate with local medical providers if a resident experiences an urgent health change that requires immediate attention?
  • 6I see that the facility actively responds to feedback online; how do you incorporate that kind of family input into your ongoing operational improvements?

Personalized based on this facility's data


Key Review Excerpts

Beautiful Facility, Gorgeous Location, Caring Attentive Staff, Clean & Safe. Very respectful of their Veteran Residents & Families.

Long-term resident's family · 2017★★★★★

My husband has been in the Delta Wing for two years. It is the memory care wing. It had excellent care. Veterans Home is spotless. The staff is caring.

Memory care family member · 2022★★★★★

Arrangements were made to do a pinning ceremony for our Dad since he had served in the Airforce. It was carried out with the most professionalism by all.

Long-term resident's family · 2018★★★★★
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.41hrs
OK
Registered nurses for medical care
Total Nursing
5.50hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
NC
5.4%
Buncombe
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NC
91.7%
Buncombe
90.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
15.4%
NC
14.1%
Buncombe
18.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.5%
Better than Avg
Here
18.5%
US
19.4%
NC
21.0%
Buncombe
25.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
95.5%
NC
94.1%
Buncombe
92.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
15.3%
NC
20.2%
Buncombe
19.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.6%
Better than Avg
Here
93.6%
US
81.8%
NC
80.1%
Buncombe
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Buncombe
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (5.6)
12 complaint-triggered
$240,964 in fines

Families have filed multiple complaint reports resulting in 12 deficiencies, indicating ongoing concerns about this facility. The most recurring issues involve medication management, food safety and preparation, and resident privacy protection. While most deficiencies show correction dates, the pattern of repeated problems in the same care areas across multiple surveys suggests persistent operational challenges that families should carefully consider.

Dec 4, 2025Routine
2
0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 19, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 5, 2024Complaint
2
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Sep 5, 2024Routine
8
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0572Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

Jul 12, 2023Complaint
7
0725Immediate jeopardy · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 12, 2023Complaint
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Sep 5, 2024

$12,759

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nc State Veterans Home - Black Mountain

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Ownership & Management

Owners

Nc Dept of Miltary and Veterans Affairs Nc Division of Veteran Aff

Owner · Organization

100%

Key personnel

Banks, KathleenOfficer / DirectorNc Dept of Miltary and Veterans Affairs Nc Division of Veteran AffManagerBanks, KathleenManagerJones, BrandeeManagerStephens, NicoleManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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