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Nursing HomeMedicaid Top Rated

Black Mountain Neuro-Medical Treatment Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

932 Old Us Highway 70, Black Mountain, NC 28711163 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Google rating
4.3/5

based on 18 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its compassionate staff and well-maintained environment, making it a strong candidate for long-term or memory care. Because the facility is currently undergoing renovations, you may want to ask how these updates impact daily routines or noise levels during your visit.

Google Reviews

Google Reviews

18 reviews on Google
Black Mountain Neuro-Medical Treatment Center is consistently praised for its compassionate, attentive staff and well-maintained, beautiful grounds. Families of long-term residents and those with dementia report high levels of satisfaction with the care provided, noting that staff are responsive to concerns and professional in their duties.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Beautiful, well-maintained facility and grounds
  • Responsive communication with families
  • High-quality care for long-term and dementia patients

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(3)'24(3)'26(1)

Distribution · 18 analyzed

5
10
4
5
3
2
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's beautiful grounds and mountain setting, what opportunities do residents have for outdoor activities or nature-based engagement during the day?
  • 2With the center’s focus on neuro-medical treatment, how do you integrate specialized cognitive stimulation into the daily routines of residents?
  • 3I noticed the health inspection rating is a 4 out of 5; could you walk me through the steps the team has taken recently to address those specific regulatory areas and ensure consistent compliance?
  • 4Since your team is known for being very responsive to families, what is the best way for us to stay updated on our loved one's progress and care plan?
  • 5How does your nursing staff coordinate with on-site medical specialists to manage complex neurological conditions, especially if an urgent medical situation arises?
  • 6What kind of social programming do you offer to help residents build connections with one another, given the facility's capacity of 163 residents?

Personalized based on this facility's data


Key Review Excerpts

Everyone there is wonderful, caring and professional. I was apprehensive about state facilities, but they have been rated excellent in all categories. Best place for my Dad!

Memory care family member · 2022★★★★★

And if you have any concerns the staff answers your questions and concerns immediately and makes you feel better.

Long-term resident's family · 2018★★★★★

Beautiful and well kept grounds and building. Patients are well cared for and have many activities for patients to enjoy.

Visitor · 2024★★★★
Source: 18 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility48.0%
Worse than Avg
Here
48.0%
US
15.4%
NC
14.1%
Buncombe
15.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
NC
5.4%
Buncombe
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NC
91.7%
Buncombe
90.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.3%
NC
20.2%
Buncombe
19.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
14.4%
NC
16.4%
Buncombe
17.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NC
94.1%
Buncombe
92.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
NC
78.1%
Buncombe
73.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
NC
80.1%
Buncombe
77.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (5.6)
2 complaint-triggered
$15,269 in fines
Clean record — no deficiencies

Families filed multiple complaints against this facility, triggering inspections that found serious issues including medication errors, inadequate resident protection from abuse and neglect, and problems with care assessments. The facility has also had recurring fire safety violations and building compliance issues across both surveys. While most deficiencies show correction dates, the pattern of complaints and safety concerns warrants careful consideration.

Aug 15, 2024Complaint
2
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 15, 2024Routine
5
0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Mar 24, 2023Routine
5
0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Black Mountain Neuro-Medical Treatment Center

Organization Type

government

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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