Black Mountain Neuro-Medical Treatment Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and well-maintained environment, making it a strong candidate for long-term or memory care. Because the facility is currently undergoing renovations, you may want to ask how these updates impact daily routines or noise levels during your visit.
Google Reviews
Google Reviews
18 reviews on Google“Black Mountain Neuro-Medical Treatment Center is consistently praised for its compassionate, attentive staff and well-maintained, beautiful grounds. Families of long-term residents and those with dementia report high levels of satisfaction with the care provided, noting that staff are responsive to concerns and professional in their duties.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautiful, well-maintained facility and grounds
- Responsive communication with families
- High-quality care for long-term and dementia patients
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's beautiful grounds and mountain setting, what opportunities do residents have for outdoor activities or nature-based engagement during the day?
- 2With the center’s focus on neuro-medical treatment, how do you integrate specialized cognitive stimulation into the daily routines of residents?
- 3I noticed the health inspection rating is a 4 out of 5; could you walk me through the steps the team has taken recently to address those specific regulatory areas and ensure consistent compliance?
- 4Since your team is known for being very responsive to families, what is the best way for us to stay updated on our loved one's progress and care plan?
- 5How does your nursing staff coordinate with on-site medical specialists to manage complex neurological conditions, especially if an urgent medical situation arises?
- 6What kind of social programming do you offer to help residents build connections with one another, given the facility's capacity of 163 residents?
Personalized based on this facility's data
Key Review Excerpts
“Everyone there is wonderful, caring and professional. I was apprehensive about state facilities, but they have been rated excellent in all categories. Best place for my Dad!”
“And if you have any concerns the staff answers your questions and concerns immediately and makes you feel better.”
“Beautiful and well kept grounds and building. Patients are well cared for and have many activities for patients to enjoy.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints against this facility, triggering inspections that found serious issues including medication errors, inadequate resident protection from abuse and neglect, and problems with care assessments. The facility has also had recurring fire safety violations and building compliance issues across both surveys. While most deficiencies show correction dates, the pattern of complaints and safety concerns warrants careful consideration.
Aug 15, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 15, 2024Routine5
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Mar 24, 2023Routine5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Black Mountain Neuro-Medical Treatment Center
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit ncdhhs.gov
Medicare data downloads
Original nursing home datasets
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