Mountain Ridge Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 4.0)
- High RN turnover (54%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in REGENCY CARE chain · $24,850 in fines
What this means for your family
Mountain Ridge is widely praised for its kind, attentive staff and clean environment, making it a strong contender for long-term care. However, you should specifically inquire about recent changes in food service and staffing levels, as multiple families have noted a decline in meal quality and service consistency in the last year.
Google Reviews
Google Reviews
32 reviews on Google“Mountain Ridge Health and Rehab is generally regarded as a warm, community-oriented facility with a highly praised nursing and therapy staff. However, recent reviews from 2026 indicate a significant decline in food quality and concerns regarding staffing levels during meal times. Families should weigh the strong interpersonal care against these emerging operational issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained facility
- Effective physical therapy programs
- Strong sense of community and respect for residents
Concerns
- Declining quality of meals and nutritional concerns (mentioned by 2 reviewers)
- Understaffing affecting meal service and resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical therapy; could you walk us through how those programs are integrated into a resident's daily schedule?
- 2We understand that dining is a key part of the resident experience; what steps are you currently taking to enhance the meal quality and ensure residents receive consistent nutritional support?
- 3Given the current staffing levels, how do you ensure that residents receive timely assistance during peak times like meal service and morning routines?
- 4I see that you actively engage with feedback online; how does your team use that input to make tangible improvements to the daily life and care here at Mountain Ridge?
- 5With the recent focus on health and safety standards, could you explain the specific protocols you have in place to ensure high-quality, consistent medical oversight for all 97 residents?
- 6What kind of social activities or community events are currently being prioritized to maintain the warm, respectful atmosphere that many families appreciate here?
Personalized based on this facility's data
Key Review Excerpts
“The quality of meals has really declined since the facility was bought out. The residents I know are losing weight because the food is inedible or improperly cooked.”
“The facility is super clean and smells nice too. The staff here is what makes it so special. My aunt was there for several years. I could tell they treated her with the utmost respect and love.”
“The staff are great, she is well taken care of and they are in constant communication with me regarding her care. I couldn't be more pleased.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain Ridge has significant concerns with families filing complaint reports leading to deficiencies in resident care, safety supervision, and infection control across multiple surveys from 2021-2025. The facility shows recurring problems with fire safety systems, electrical equipment, and food safety that persist across different inspection periods. While all deficiencies show correction dates, the pattern of repeated issues in basic care areas suggests ongoing operational challenges families should carefully consider.
Oct 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2025Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 2, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 2, 2024Routine2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 12, 2023Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 6, 2021Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Oct 21, 2025
$8,076
Fine
Oct 21, 2025
$8,076
Ownership & Operations
Who Operates This Facility
Mountain Ridge Health and Rehab
for profit
Chain Affiliation
Regency Care
4 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Womack, Steven
Owner
Woodward, Melvin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit mtnrhr.com
Medicare data downloads
Original nursing home datasets
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