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Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 101 Google reviews
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3 findings in latest survey · Staff turnover reported at 28%
Highland Farms has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained campus and warm and attentive staff. Review the component ratings and current source records before deciding.
Givens Highland Farms is a well-regarded retirement community praised for its beautiful, scenic campus and friendly, active resident population. While independent living residents frequently highlight the strong sense of community and staff attentiveness, some visitors and family members of those in the health center/rehab wing have expressed concerns regarding outdated facility aesthetics and high costs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 102 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The care and kindness far exceeds my other options - even over nearer beautiful facilities. My husband feels he is among FRIENDS!”
“Nursing home/rehab area is depressing, although the people are really nice. Small, ancient rooms are shared and overpriced, and there's nothing for a cognizant, ambulatory person to do.”
“I was very surprised at the high cost for a facility that obviously uses none of its funds to provide an attractive environment for the residents.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Highland Farms has 14 federal deficiencies across three surveys, with half triggered by family complaints. The most recurring issues involve infection control policies, medication management, and resident assessment procedures. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the pattern of complaint-driven findings indicates families have raised concerns about care quality that required federal intervention to resolve.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Aug 22, 2024
$4,271
Highland Farms
nonprofit
Owners
Givens Estates, INC.
Owner · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
101 reviews from families & visitors
Official Website
Visit givenshighlandfarms.org
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