Highland Farms
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 101 Google reviews
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What this means for your family
Givens Highland Farms offers a vibrant, community-focused environment that is highly rated by independent living residents. However, families considering the health center or rehab wing should be aware of reports regarding outdated room conditions and high costs; we recommend touring these specific areas personally and asking about planned renovations.
Google Reviews
Google Reviews
101 reviews on Google“Givens Highland Farms is a well-regarded retirement community praised for its beautiful, scenic campus and friendly, active resident population. While independent living residents frequently highlight the strong sense of community and staff attentiveness, some visitors and family members of those in the health center/rehab wing have expressed concerns regarding outdated facility aesthetics and high costs.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Warm and attentive staff
- Strong sense of community among residents
- Engaging activities and social opportunities
Concerns
- High cost relative to facility condition (mentioned by 4 reviewers)
- Outdated or institutional feel in health/rehab areas (mentioned by 3 reviewers)
- Staff responsiveness and attitude issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the 5-star staffing rating, how does your team ensure that level of attention translates into consistent, personalized responsiveness for each resident throughout the day?
- 2I noticed the campus is beautiful and well-maintained; could you walk me through how you balance those aesthetic updates with the maintenance of the health and rehab areas?
- 3With a capacity of 60 residents, what are some of the most popular social activities or community traditions that help new residents feel at home here?
- 4I see that you are very active in responding to feedback online; how do you use that resident and family input to shape the daily experience here at Highland Farms?
- 5Regarding the health inspection ratings, could you share the steps you are currently taking to address those specific areas and ensure the highest standard of care?
- 6How do you approach the balance between the cost of care and the value provided to ensure families feel their loved ones are receiving the best possible support?
Personalized based on this facility's data
Key Review Excerpts
“The care and kindness far exceeds my other options - even over nearer beautiful facilities. My husband feels he is among FRIENDS!”
“Nursing home/rehab area is depressing, although the people are really nice. Small, ancient rooms are shared and overpriced, and there's nothing for a cognizant, ambulatory person to do.”
“I was very surprised at the high cost for a facility that obviously uses none of its funds to provide an attractive environment for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Farms has 14 federal deficiencies across three surveys, with half triggered by family complaints. The most recurring issues involve infection control policies, medication management, and resident assessment procedures. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the pattern of complaint-driven findings indicates families have raised concerns about care quality that required federal intervention to resolve.
Aug 15, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 22, 2024Routine4
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Apr 27, 2023Complaint7
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Aug 22, 2024
$4,271
Ownership & Operations
Who Operates This Facility
Highland Farms
nonprofit
Ownership & Management
Owners
Givens Estates, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit givenshighlandfarms.org
Medicare data downloads
Original nursing home datasets
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