Swannanoa Valley Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility has a strong rehabilitation therapy team that many families appreciate, but there are recurring, serious reports of understaffing and poor communication. When touring, ask specifically about nurse-to-patient ratios on weekends and how the facility ensures consistent care planning for long-term residents.
Google Reviews
Google Reviews
36 reviews on Google“Swannanoa Valley Health and Rehabilitation receives highly polarized feedback, with some families praising the dedicated therapy team and caring staff, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with understaffing, poor communication, and failures in basic patient care, including fall prevention and hygiene. Potential families should be aware of the stark contrast between the positive experiences reported by some and the serious allegations of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as deeply caring
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Poor communication and lack of care plan meetings (mentioned by 2 reviewers)
- Inadequate fall prevention and safety protocols (mentioned by 3 reviewers)
- Hygiene issues and failure to provide basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; how do you manage daily care routines to ensure residents receive timely assistance during peak hours?
- 2Could you walk me through your specific protocols for fall prevention and how you monitor residents who may be at a higher risk of injury?
- 3What is your standard process for keeping families updated on changes in a resident's condition, and how often do you schedule formal care plan meetings?
- 4I see that some residents have had concerns regarding hygiene and basic needs; what systems do you have in place to ensure consistent daily care and cleanliness for every resident?
- 5What does a typical day look like for a resident here, and how do you encourage participation in activities to keep them engaged and active?
- 6I appreciate that the leadership team has started responding to online feedback; how do you use that input from families to improve the quality of care at the facility?
Personalized based on this facility's data
Key Review Excerpts
“Understaffed and supervisors lacking the ability to both discipline staff and take the necessary steps to watch residents lead to my grandmother falling and being left in the floor causing her another broke hip!”
“The PT team helped my Father get his strength back in only a few weeks. They have fun activities for the patients and provide a Family atmosphere.”
“There is no social worker. They are not holding care plan meetings. Facility communication is very poor and your loved one will be cared for by different people most shift as they don't keep specific nurses on a floor longterm.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, including serious concerns about abuse protection and accident prevention. The facility shows recurring problems with food safety and dietary services, safety and accident hazards, and building maintenance issues. While all deficiencies have been reportedly corrected, the pattern of repeated complaints and safety violations suggests families should carefully evaluate current conditions during a visit.
Oct 6, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 18, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2024Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jul 20, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 20, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 23, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Swannanoa Valley Health and Rehabilitation
for profit
Chain Affiliation
Ascent Healthcare Management
6 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 6 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit swannanoavalleynhr.com
Medicare data downloads
Original nursing home datasets
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