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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 36 Google reviews
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Swannanoa Valley Health and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and some staff members described as deeply caring. Review the component ratings and current source records before deciding.
Swannanoa Valley Health and Rehabilitation receives highly polarized feedback, with some families praising the dedicated therapy team and caring staff, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with understaffing, poor communication, and failures in basic patient care, including fall prevention and hygiene. Potential families should be aware of the stark contrast between the positive experiences reported by some and the serious allegations of neglect from others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 40 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Understaffed and supervisors lacking the ability to both discipline staff and take the necessary steps to watch residents lead to my grandmother falling and being left in the floor causing her another broke hip!”
“The PT team helped my Father get his strength back in only a few weeks. They have fun activities for the patients and provide a Family atmosphere.”
“There is no social worker. They are not holding care plan meetings. Facility communication is very poor and your loved one will be cared for by different people most shift as they don't keep specific nurses on a floor longterm.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, including serious concerns about abuse protection and accident prevention. The facility shows recurring problems with food safety and dietary services, safety and accident hazards, and building maintenance issues. While all deficiencies have been reportedly corrected, the pattern of repeated complaints and safety violations suggests families should carefully evaluate current conditions during a visit.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Swannanoa Valley Health and Rehabilitation
for profit
Ascent Healthcare Management
6 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 6 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
36 reviews from families & visitors
Official Website
Visit swannanoavalleynhr.com
Medicare data downloads
Original nursing home datasets
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