N Y S Veterans Home in N Y C
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
While some families report excellent end-of-life and rehab care, the facility has a concerning pattern of reports regarding hygiene and neglectful nursing behavior. If you choose this facility, perform unannounced visits at different times of the day and week, and specifically inspect the cleanliness of the resident's room and personal hygiene status.
Google Reviews
Google Reviews
94 reviews on Google“The N Y S Veterans Home in NYC receives highly polarized feedback, with some families praising the facility as a clean, supportive environment for veterans, while others report severe neglect and poor staffing. Critical reviews frequently highlight issues with hygiene, unresponsive nursing staff, and a lack of empathy, particularly during off-hours. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Peaceful and secure grounds
- Supportive staff for some residents
- Appreciated by veterans for its mission
Concerns
- Poor nursing care and lack of empathy (mentioned by 6 reviewers)
- Unsanitary room and bathroom conditions (mentioned by 3 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's mission to serve veterans, what specific social or recreational activities are organized to help residents connect with one another?
- 2How does your nursing team ensure consistent communication with family members regarding changes in a resident's health or care plan?
- 3Could you walk me through your current protocols for maintaining room and bathroom hygiene to ensure they meet your cleanliness standards?
- 4With the facility housing 250 residents, how do you manage staffing levels on weekends to ensure that every resident receives timely and attentive care?
- 5What is your process for overseeing medication management to ensure accuracy and safety for all residents?
- 6How does your nursing staff approach building personal, empathetic relationships with residents to ensure they feel truly supported in their daily lives?
Personalized based on this facility's data
Key Review Excerpts
“I am forever profoundly grateful for the unwavering care and compassion my father received at Saint Albans this fall. From the moment we arrived and met the staff, we sensed that Dad would be safe and lovingly cared for.”
“I noticed while entering the 6th floor of where the patients (my dad) rooms are haven't been clean, or 🛁 bathroom, nor the bed linens weren't clean, also my dad diaper has not been changed for many hours.”
“The workers here are very committed to making the Veterans here as comfortable and happy as possible. My grandfather was here for his last few weeks of life and we were treated like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about this facility, triggering inspections that found significant issues with abuse prevention and medication management. Recent 2024 violations included failure to protect residents from abuse, medication errors, and inadequate safety supervision. While the facility has corrected deficiencies spanning building safety, electrical systems, and care quality, the pattern of complaint-driven inspections raises concerns about ongoing care standards.
Dec 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 16, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 16, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 21, 2022Routine13
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 18, 2019Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Install proper backup exit lighting.
Ownership & Operations
Who Operates This Facility
N Y S Veterans Home in N Y C
government
Chain Affiliation
State of New York Comptroller's Office
6 facilities nationwide
Chain avg rating: 4.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit nysvets.org
Medicare data downloads
Original nursing home datasets
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