Mount St Rita Health Centre
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Below average in RI · Below recommended RN staffing · Above average staffing · $228,829 in fines
What this means for your family
This facility appears to be a strong option for short-term post-surgical rehab, where staff receive consistent praise. However, families seeking long-term care should exercise extreme caution and conduct thorough, unannounced visits, as multiple reviewers have raised serious concerns regarding staffing ratios and neglect for residents who require high levels of assistance.
Google Reviews
Google Reviews
29 reviews on Google“Mount St. Rita Health Centre receives highly polarized feedback, with a clear divide between successful short-term rehab experiences and significant concerns regarding long-term care. While many reviewers praise the professional and compassionate nursing staff for post-surgical recovery, others report serious neglect, communication failures, and understaffing issues for residents requiring higher levels of daily assistance.”
Quality Themes
Tap a score for detailsStrengths
- Professional and warm rehab nursing staff
- Clean, well-maintained facility
- Effective post-surgery recovery support
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 2 reviewers)
- Poor communication from medical staff and doctors (mentioned by 2 reviewers)
- Lack of responsiveness to patient needs in long-term care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how professional and warm the rehab nursing staff is; how does that team support residents during their recovery process?
- 2How do the doctors and medical staff typically communicate updates or changes in care to family members?
- 3What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
- 4With the high staffing rating you have, how do you ensure that every resident's individual needs are met promptly, especially during the night shifts?
- 5Could you tell us more about the daily activities and social opportunities available to help residents stay engaged with one another?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The personnel from top to bottom, especially Mary-Ellen and Christina could not have been more professional, empathetic, and warm. The care provided exceeded our expectations and I highly recommend this facility for post surgery rehab.”
“If your loved one is unable to care for themselves (dress, eat, get out of bed, use bathroom on own) I would highly discourage you from MSR.”
“The place is understaffed and those who are there aren’t very good. In fact, we had to complain about one aide who was excessively rough. Many don’t speak or understand English well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Mount St Rita, triggering 8 deficiency investigations focusing on medication errors, wound care, and safety hazards. Recurring problems include medication management mistakes, pressure ulcer prevention failures, and infection control lapses that persist across surveys from 2023 to 2025. While the facility has corrected each cited deficiency, the pattern of repeated issues in core care areas suggests ongoing quality challenges.
Feb 17, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
May 21, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 25, 2023Routine16
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Nov 13, 2023
$3,176
Fine
Oct 25, 2023
$15,366
Payment Denial
Oct 25, 2023
2-day denial
Fine
Oct 23, 2023
$7,409
Fine
Aug 9, 2023
$202,878
Payment Denial
Aug 9, 2023
39-day denial
Ownership & Operations
Who Operates This Facility
Mount St Rita Health Centre
nonprofit
Chain Affiliation
Covenant Health
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 9 of 11
Ownership & Management
Owners
Covenant Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit mountstrita.org
Medicare data downloads
Original nursing home datasets
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