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Nursing HomeMedicaid

Madonna Manor Nursing Home

Strong Medicare quality ratings; families often praise warm and attentive nursing staff. Still worth an in-person visit.

85 North Washington Street, North Attleborough Center · North Attleboro, MA 02760129 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 17 Google reviews

5
4
3
2
1
Madonna Manor Nursing Home Nursing Home in North Attleboro, MA — Street View
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What this means for your family

While many families report excellent, personalized care from the nursing and CNA staff, the facility has a documented history of significant lapses in care during weekends. When touring, specifically ask about the weekend staffing ratio and the protocol for ensuring hygiene and pain management during off-hours.

Google Reviews

Google Reviews

17 reviews on Google
Madonna Manor receives high praise for its dedicated nursing staff and CNA team, who are frequently described as warm, attentive, and caring. However, serious concerns exist regarding weekend care quality, specifically regarding hygiene and pain management, which led to a critical incident involving a resident's health.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Warm and attentive nursing staff
  • Dedicated and caring CNAs
  • Clean and well-maintained facility
  • Strong communication with families

Concerns

  • Inadequate care and hygiene on weekends

Rating Trends

Tap a year to see what changed

234'13(2)'18(3)'20(2)'22(3)'26(2)

Distribution · 24 analyzed

5
16
4
2
3
0
2
1
1
5

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the high staffing rating, how do you ensure that the same level of attentive care reported by families during the week is consistently maintained for residents on Saturdays and Sundays?
  • 2I noticed the facility has had some recent state violations; could you walk me through the steps you are taking to address those specific areas and improve your health inspection outcomes?
  • 3I appreciate that you take the time to respond to family feedback online; how do you incorporate that kind of direct family input into your daily operational improvements?
  • 4With 129 residents in the manor, what kind of structured social or recreational activities are available to help residents feel connected and engaged throughout the week?
  • 5In the event of a medical emergency, what is your specific protocol for coordinating with local hospitals and ensuring family members are notified immediately?
  • 6Since the facility is well-regarded for its cleanliness, what is your routine for ensuring that personal hygiene and room maintenance remain a top priority for all residents?

Personalized based on this facility's data


Key Review Excerpts

The CNA’s, nurses and therapists truly get to know their patients and always take the time to connect and chat with their families. Madonna Manor is welcoming and warm, as well as clean and well cared for.

Long-term resident's family · 2020★★★★★

If there was any kind of problem, they would call us immediately.

Long-term resident's family · 2018★★★★★

2 1/2 days and I had to have my dad was taken by rescue because his pain, when we got to the hospital we found 3 open sores on his bottom. the nurse on the weekend said, well it's the weekend...

Long-term resident's family · 2019☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
15%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.6%
Worse than Avg
Here
75.6%
US
93.4%
MA
92.4%
Bristol
92.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
MA
13.7%
Bristol
14.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.4%
MA
21.4%
Bristol
25.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
19.5%
MA
19.4%
Bristol
18.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.3%
MA
16.4%
Bristol
18.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
14.4%
MA
16.9%
Bristol
20.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.1%
Worse than Avg
Here
59.1%
US
81.8%
MA
77.6%
Bristol
79.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
79.7%
MA
77.7%
Bristol
75.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (8.9)
4 complaint-triggered
$119,373 in fines

Madonna Manor shows concerning patterns with families filing reports that triggered inspections in 4 cases, revealing issues with care planning, accident prevention, and medical records handling. The facility has recurring problems with infection control, resident rights, and medical record keeping that appear across multiple surveys from 2023-2024. While all cited deficiencies have correction dates, the repeated issues in core care areas suggest ongoing operational challenges families should investigate further.

Sep 11, 2025Routine
6
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Dec 2, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 21, 2024Routine
9
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 28, 2023Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 6, 2023Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 19, 2023Routine
10
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Aug 21, 2024

$43,011

Fine

Jul 19, 2023

$76,362

Ownership & Operations

Who Operates This Facility

Owner / Operator

Madonna Manor Nursing Home

Organization Type

nonprofit

Chain Affiliation

Chain Name

Diocesan Health Facilities

Chain Size

5 facilities nationwide

Chain avg rating: 3.6/5 · Rank 2 of 5

Ownership & Management

Key personnel

Mayer, HarryContracted Managing EmployeeDa Cunha, EdgarOfficer / DirectorMitchell, LauraManagerRoque, JoanneManagerWheaton, KurtManager
Source: Medicare provider data

Contact

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References & Resources

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