Madonna Manor Nursing Home
Strong Medicare quality ratings; families often praise warm and attentive nursing staff. Still worth an in-person visit.
based on 17 Google reviews

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What this means for your family
While many families report excellent, personalized care from the nursing and CNA staff, the facility has a documented history of significant lapses in care during weekends. When touring, specifically ask about the weekend staffing ratio and the protocol for ensuring hygiene and pain management during off-hours.
Google Reviews
Google Reviews
17 reviews on Google“Madonna Manor receives high praise for its dedicated nursing staff and CNA team, who are frequently described as warm, attentive, and caring. However, serious concerns exist regarding weekend care quality, specifically regarding hygiene and pain management, which led to a critical incident involving a resident's health.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing staff
- Dedicated and caring CNAs
- Clean and well-maintained facility
- Strong communication with families
Concerns
- Inadequate care and hygiene on weekends
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that the same level of attentive care reported by families during the week is consistently maintained for residents on Saturdays and Sundays?
- 2I noticed the facility has had some recent state violations; could you walk me through the steps you are taking to address those specific areas and improve your health inspection outcomes?
- 3I appreciate that you take the time to respond to family feedback online; how do you incorporate that kind of direct family input into your daily operational improvements?
- 4With 129 residents in the manor, what kind of structured social or recreational activities are available to help residents feel connected and engaged throughout the week?
- 5In the event of a medical emergency, what is your specific protocol for coordinating with local hospitals and ensuring family members are notified immediately?
- 6Since the facility is well-regarded for its cleanliness, what is your routine for ensuring that personal hygiene and room maintenance remain a top priority for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s, nurses and therapists truly get to know their patients and always take the time to connect and chat with their families. Madonna Manor is welcoming and warm, as well as clean and well cared for.”
“If there was any kind of problem, they would call us immediately.”
“2 1/2 days and I had to have my dad was taken by rescue because his pain, when we got to the hospital we found 3 open sores on his bottom. the nurse on the weekend said, well it's the weekend...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Madonna Manor shows concerning patterns with families filing reports that triggered inspections in 4 cases, revealing issues with care planning, accident prevention, and medical records handling. The facility has recurring problems with infection control, resident rights, and medical record keeping that appear across multiple surveys from 2023-2024. While all cited deficiencies have correction dates, the repeated issues in core care areas suggest ongoing operational challenges families should investigate further.
Sep 11, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 21, 2024Routine9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 28, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 6, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 19, 2023Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Aug 21, 2024
$43,011
Fine
Jul 19, 2023
$76,362
Ownership & Operations
Who Operates This Facility
Madonna Manor Nursing Home
nonprofit
Chain Affiliation
Diocesan Health Facilities
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit dhfo.org
Medicare data downloads
Original nursing home datasets
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