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Nursing HomeMedicaid

Woonsocket Health Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing/cna staff. Still worth an in-person visit.

262 Poplar Street, Woonsocket, RI 02895150 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 42 Google reviews

5
4
3
2
1
Woonsocket Health Center Nursing Home in Woonsocket, RI — Street View
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What this means for your family

While some families report positive experiences with the nursing staff, the facility has a recurring pattern of serious complaints regarding medication management, neglect, and poor communication. We strongly advise families to conduct an unannounced visit and specifically ask for the facility's recent state survey results before making a decision.

Google Reviews

Google Reviews

42 reviews on Google
Woonsocket Health Center receives highly polarized feedback, with some families praising the compassionate nursing staff and family-oriented environment, while others report severe neglect, poor communication, and substandard living conditions. Common criticisms include consistently cold, poor-quality food, issues with medication management, and a lack of responsiveness from administrative staff. Prospective families should be aware of significant concerns regarding patient hygiene and staffing reliability.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and attentive nursing/CNA staff
  • Family-oriented, local ownership
  • Clean and well-maintained common areas

Concerns

  • Poor food quality and temperature (mentioned by 4 reviewers)
  • Inadequate communication with families (mentioned by 3 reviewers)
  • Neglect and lack of basic hygiene/care (mentioned by 5 reviewers)
  • Medication errors and mismanagement (mentioned by 3 reviewers)
  • Loss of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'20(8)'22(1)'24(7)'26(2)

Distribution · 49 analyzed

5
14
4
5
3
3
2
3
1
24

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how compassionate and attentive the nursing and CNA staff are; how do you ensure that level of personal care is maintained during every shift?
  • 2What steps are in place to ensure that medication is administered accurately and that any changes in a resident's prescription are communicated immediately to the family?
  • 3Could you tell us a bit about the dining experience, specifically how you ensure meals are served at the right temperature and that the menu stays varied?
  • 4How does the facility handle communication with families to ensure we are always kept in the loop regarding our loved one's daily well-being and any changes in their health?
  • 5What is your process for ensuring that residents' personal belongings are kept safe and organized within their rooms?
  • 6What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is compassionate, consistent, respectful, friendly, caring and supportive. From what I have seen in my time here, the staff treats each resident like they are fam

Family member · 2020★★★★★

What makes this place deserve a 4 star is the nurses and CNA’s who take pride in their work and are always there’s at the residents needs when need be.

Family member · 2023★★★★

My grandfather spent a week here and it almost killed him. They lost all of his clothes, his cell phone, and never contacted us about his rapidly declining health during the week he was there.

Family member · 2021☆☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
RI
15.5%
Providence
14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
15.4%
RI
22.7%
Providence
20.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.3%
RI
17.5%
Providence
15.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
19.4%
RI
22.4%
Providence
22.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
RI
16.6%
Providence
15.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
14.4%
RI
19.5%
Providence
18.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.0%
Mixed vs Avgs
Here
77.0%
US
81.8%
RI
77.7%
Providence
76.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.9%
Mixed vs Avgs
Here
78.9%
US
79.7%
RI
78.2%
Providence
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
RI
2.0%
Providence
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (8.7)
3 complaint-triggered
$138,596 in fines

Woonsocket Health Center has significant ongoing issues, with families filing complaints about medication management and care planning problems that persist across multiple surveys. The facility shows recurring deficiencies in medication management, care planning, and infection control across five inspections since 2023. While all violations report correction dates, the pattern of repeat issues in critical care areas suggests systemic challenges that families should carefully consider before placement.

Apr 3, 2025Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 30, 2024Routine
14
0841Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Dec 22, 2023Complaint
2
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 10, 2023Complaint
1
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 27, 2023Routine
2
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woonsocket Health Center

Organization Type

for profit

Ownership & Management

Owners

Pezzelli, Peter

Owner

100%

Key personnel

Brooks-Mancini, RobbinW-2 Managing EmployeePezzelli, PeterOfficer / DirectorPezzelli, PeterOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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