Woonsocket Health Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing/cna staff. Still worth an in-person visit.
based on 42 Google reviews

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What this means for your family
While some families report positive experiences with the nursing staff, the facility has a recurring pattern of serious complaints regarding medication management, neglect, and poor communication. We strongly advise families to conduct an unannounced visit and specifically ask for the facility's recent state survey results before making a decision.
Google Reviews
Google Reviews
42 reviews on Google“Woonsocket Health Center receives highly polarized feedback, with some families praising the compassionate nursing staff and family-oriented environment, while others report severe neglect, poor communication, and substandard living conditions. Common criticisms include consistently cold, poor-quality food, issues with medication management, and a lack of responsiveness from administrative staff. Prospective families should be aware of significant concerns regarding patient hygiene and staffing reliability.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Family-oriented, local ownership
- Clean and well-maintained common areas
Concerns
- Poor food quality and temperature (mentioned by 4 reviewers)
- Inadequate communication with families (mentioned by 3 reviewers)
- Neglect and lack of basic hygiene/care (mentioned by 5 reviewers)
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and attentive the nursing and CNA staff are; how do you ensure that level of personal care is maintained during every shift?
- 2What steps are in place to ensure that medication is administered accurately and that any changes in a resident's prescription are communicated immediately to the family?
- 3Could you tell us a bit about the dining experience, specifically how you ensure meals are served at the right temperature and that the menu stays varied?
- 4How does the facility handle communication with families to ensure we are always kept in the loop regarding our loved one's daily well-being and any changes in their health?
- 5What is your process for ensuring that residents' personal belongings are kept safe and organized within their rooms?
- 6What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is compassionate, consistent, respectful, friendly, caring and supportive. From what I have seen in my time here, the staff treats each resident like they are fam”
“What makes this place deserve a 4 star is the nurses and CNA’s who take pride in their work and are always there’s at the residents needs when need be.”
“My grandfather spent a week here and it almost killed him. They lost all of his clothes, his cell phone, and never contacted us about his rapidly declining health during the week he was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Woonsocket Health Center has significant ongoing issues, with families filing complaints about medication management and care planning problems that persist across multiple surveys. The facility shows recurring deficiencies in medication management, care planning, and infection control across five inspections since 2023. While all violations report correction dates, the pattern of repeat issues in critical care areas suggests systemic challenges that families should carefully consider before placement.
Apr 3, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 30, 2024Routine14
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 22, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 10, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 27, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Woonsocket Health Center
for profit
Ownership & Management
Owners
Pezzelli, Peter
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit woonsockethealthcentre.com
Medicare data downloads
Original nursing home datasets
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