Miller's Merry Manor
Strong Medicare quality ratings; families often praise compassionate end-of-life and hospice care. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
Miller's Merry Manor offers a clean environment and strong rehabilitation services, which many families appreciate. However, because multiple reviewers have raised serious concerns regarding medical oversight and communication, we strongly recommend that you maintain frequent, direct contact with the nursing staff and closely monitor your loved one's care plan.
Google Reviews
Google Reviews
41 reviews on Google“Miller's Merry Manor receives polarized feedback, with some families praising the compassionate end-of-life care and effective rehabilitation, while others report serious concerns regarding medical neglect and poor communication. While the facility is often described as clean and aesthetically pleasing, multiple reviewers have highlighted critical failures in responding to patient health needs and managing staff transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life and hospice care
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Friendly and caring nursing staff
Concerns
- Poor communication with family members (mentioned by 2 reviewers)
- Neglect or failure to address medical issues (infections, pain management) (mentioned by 2 reviewers)
- High staff turnover and lack of retention (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the manor looks; what are your daily routines for keeping the facility so tidy?
- 2We are so impressed by your 5-star health inspection rating; how do you ensure that medical needs, like pain management or monitoring for infections, are addressed promptly?
- 3How does the nursing team handle communication with family members to ensure we are always kept in the loop about our loved one's health?
- 4With such a highly-rated rehabilitation therapy team, how do you work with residents to help them regain their independence?
- 5What is your process for managing medications to ensure everything is administered accurately and on schedule?
- 6How do you approach staff training and retention to ensure the same friendly faces are caring for our family member every day?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Miller’s was amazing. She had been severely neglected at another facility. She was well taken care of here. Her final days she was shown a lot of care and compassion.”
“Every single staff person, all the way from nurses, aids and therapist have been nothing short of amazing. I will be leaving in a few days a healthier and happier person and I have everyone here to thank for this.”
“Lack of communication from check-in to check-out. Repeatedly treated as diabetic when not, overzealous physical therapy staff wouldn't vary from their script, not MS aware.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Miller's Merry Manor has 12 federal deficiencies across four surveys, with one complaint-triggered issue involving medication errors. The most recurring problems involve electrical systems and emergency power, appearing in multiple surveys and as recently as December 2024. Other issues include infection control, resident care planning, and basic care quality. All deficiencies show correction dates, though electrical problems persist across multiple inspections.
Feb 13, 2026Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 20, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 23, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 2, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Miller's Merry Manor
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 14 (Best)
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Boyle, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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