Chalet Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 189 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6)
Below average in IN · Below recommended RN staffing · No penalties on record
What this means for your family
While many visitors praise the facility's cleanliness and active social calendar, there is a recurring pattern of reports regarding neglect and slow response times. We strongly advise families to conduct unannounced visits during weekends or evenings to verify staffing levels and to ask specifically how the facility handles medication management and hygiene assistance for non-ambulatory residents.
Google Reviews
Google Reviews
189 reviews on Google“Chalet Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding neglect, including missed medications, poor hygiene, and slow response times to call buttons. Prospective families should weigh the positive experiences of long-term residents against recurring reports of staffing shortages and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free environment
- Friendly and welcoming front desk staff
- Effective physical and occupational therapy
- Engaging community activities and holiday events
Concerns
- Neglect of basic hygiene (showering, changing soiled linens) (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Difficulty communicating with staff or management (mentioned by 4 reviewers)
- Understaffing leading to poor care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active calendar for holidays and community events; how do you encourage residents to participate in these activities on a daily basis?
- 2Given that staffing levels are a top priority for families, could you walk me through your current process for ensuring call buttons are answered promptly during peak hours?
- 3I see that your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily care?
- 4Can you explain the specific protocols in place to ensure medication administration is accurate and timely for residents with complex health needs?
- 5Since maintaining personal hygiene is so important for comfort, what is your standard routine for ensuring residents are assisted with showering and linen changes on a consistent schedule?
- 6How do you handle medical emergencies or urgent health changes, and what steps do you take to communicate those situations to family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“My mother was stuck in bed for 3 days straight until we could get up there and get her changed and out of the room.”
“The staff is always friendly and nice”
“The building has some age about it but I did find it clean and it did not smell like urine and the unit manager was very knowledgeable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety violations across multiple surveys, with families filing 8 formal complaints that triggered investigations. The most frequent issues involve fire safety systems (smoke barriers, sprinklers, emergency lighting), care planning deficiencies, and problems with family notification during incidents. While all violations show correction dates, the persistent recurrence of similar fire safety and care planning problems suggests ongoing management challenges that families should investigate during visits.
Mar 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 16, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 7, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 3, 2025Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Meet other general requirements that are deficient.
Jun 28, 2024Routine4
Egress Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jan 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Chalet Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Castle Healthcare
9 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 9
Ownership & Management
Owners
Davis, Nesanel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Neuman, Menashe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Singer, Chaya
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Strimbu, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
189 reviews from families & visitors
Official Website
Visit chalethc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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