Plainfield Health Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 87 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 6)
- High staff turnover (56%)
Below average in IN · Critically understaffed (RN) · $31,852 in fines · Special Focus Facility (CMS)
What this means for your family
While many families report high satisfaction with the memory care unit and staff friendliness, the facility has faced severe, recurring allegations regarding resident safety and neglect. We strongly advise you to conduct unannounced visits during weekends and evenings to verify staffing levels and observe the quality of care firsthand before making a decision.
Google Reviews
Google Reviews
87 reviews on Google“Plainfield Health Care Center receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and attentive memory care unit. However, there are serious, recurring allegations regarding neglect, understaffing, and poor communication that potential families must investigate thoroughly. While many visitors report a positive, welcoming environment, the presence of multiple reports concerning resident safety and hygiene suggests inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing and CNA staff
- Clean and well-maintained facility
- Effective and compassionate memory care unit
- User-friendly visitor check-in system
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 4 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Low-quality food options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 189 residents, what specific systems are in place to ensure prompt response times when a resident needs assistance?
- 2I noticed the facility has a user-friendly visitor check-in system; how do you use that or other tools to keep families updated on their loved one's daily care and health status?
- 3How does the nursing team balance the high volume of residents to ensure that personal hygiene and room cleanliness remain consistent throughout the week?
- 4What steps are being taken to improve the variety and nutritional quality of the dining program to better meet resident preferences?
- 5Since you have a dedicated memory care unit, what daily activities are prioritized to keep residents engaged and active within that specific setting?
- 6In the event of a medical emergency, what is the protocol for notifying family members, and how quickly can we expect communication from the nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“My husband fell while being unattended in the shower, and as a result died a horrible and painful death. He was a documented fall risk, had dementia, was on blood thinners, and was recovering from a broken neck.”
“My mom moved here from another facility which was horrible Plainfield health and rehab is in a completely different class this place is awesome my mom’s caregivers are attentive to her health and needs.”
“My mom was paraplegic and could not move herself due to severe rheumatoid and they rolled her face down into a pillow while attempting to bathe her and they suffocated her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering nearly 40% of inspections, with persistent issues in resident safety, dementia care, and medication management. Recent 2026 complaints about abuse reporting, family notifications, and dementia care remain under correction plans, while similar problems have recurred multiple times since 2022. The facility shows ongoing challenges with preventing accidents, properly caring for residents with dementia, and maintaining adequate safety protocols across surveys.
Mar 11, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 21, 2026Complaint5
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 15, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 7, 2025Routine20
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Feb 15, 2024
$31,852
Ownership & Operations
Who Operates This Facility
Plainfield Health Care Center
for profit
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.4/5 · Rank 33 of 52
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit plainfieldhcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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