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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 80 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Cumberland Trace Health & Living Community has a middle-range Medicare overall rating. Strengths include long-term staff relationships with families - staff know residents and family members by name within a week. Some reviewers note concerns about serious understaffing issues leading to extended response times and missed care. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Cumberland Trace receives mixed reviews with many families praising compassionate staff and quality care, but concerning patterns emerge around staffing shortages, communication barriers, and inconsistent care quality. While some residents thrive here for years, others have experienced serious safety issues and neglect.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Distribution · 84 analyzed
Review Pace
accelerating over 118mo
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Three times they have let her go without oxygen, one of the times lasting for 15 minutes they only knew so because she didn't feel right and she told them.”
“Our sweet momma has been in assisted living there for 7+ years. We ❤️ the dedicated care given to her and the support of dedicated employees including Hardeep, Donnie, Cinda. and Heather.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Cumberland Trace shows a concerning pattern of recurring deficiencies across multiple surveys, with families filing at least one complaint that triggered an investigation. The facility has struggled most with resident rights issues, care planning and assessments, and medication management, with several problems repeating across surveys from 2023 to 2025. While all deficiencies show correction dates, the persistence of similar issues suggests ongoing challenges with consistent quality care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
May 23, 2025
$33,579
Cumberland Trace Health & Living Community
government
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 18 of 20
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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