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Assisted Living Investigative

Mill Creek Manor

Reviewer concerns include unresponsive communication and failure to answer phones (mentioned by 4 reviewers) — investigate before committing.

1902 Ora Drive, Statesville, NC 2862580 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
1.4/5

based on 10 Google reviews

5
4
3
2
1

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What this means for your family

This facility presents significant risks regarding communication and transparency. If you choose this facility, you must establish a strict protocol for phone check-ins and financial oversight, as multiple families have reported being unable to reach staff or experiencing issues with resident funds.

Google Reviews

Google Reviews

10 reviews on Google
Families should exercise extreme caution, as multiple reviewers report severe issues regarding communication failures and lack of transparency. Specific allegations include the facility failing to answer phones, mishandling resident finances, and failing to notify families regarding deaths or relocations.

Quality Themes

Tap a score for details
FoodN/AStaff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms0.0ValueN/A

Strengths

  • Caring staff members mentioned in isolated positive review

Concerns

  • Unresponsive communication and failure to answer phones (mentioned by 4 reviewers)
  • Financial mismanagement and mishandling of resident funds
  • Neglect regarding personal care and belongings

Rating Trends

Tap a year to see what changed

2345.02021(1)1.02022(1)1.02023(3)1.02024(1)1.02025(3)1.02026(1)

Distribution · 10 analyzed

5
1
4
0
3
0
2
0
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've noticed some lovely comments about how caring the staff members are here; could you tell us more about how the team builds relationships with new residents?
  • 2What is the best way for our family to stay in regular contact with the care team to ensure we are always up to date on our loved one's well-being?
  • 3How do you manage and track personal belongings and daily care items to ensure nothing gets lost or misplaced?
  • 4Can you walk us through the specific protocols in place for handling medical emergencies or sudden changes in health during the night?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 6What systems do you have in place to ensure that all resident billing and personal funds are managed with complete transparency and accuracy?

Personalized based on this facility's data


Key Review Excerpts

THEY WONT TELL ME HOW MY FATHER DIED IN THEIR CARE !!!!!!!!!!!!!!!!!!!!! THEY WONT PICK UP THE PHONE !!!

Family of deceased resident · 2026☆☆☆☆

My nephew is there they won't answer phone when they do that act like ur love one is not there giving his name over and over put u on hold like they forgot about you.

Family of resident · 2025☆☆☆☆

Very caring staff

Long-term reviewer · 2021★★★★★
Source: 10 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

22total
32deficiencies
Nov 5, 2025Complaint
Resident Care PlanD 259

The facility failed to ensure that all residents had a completed care plan updated annually. Specifically, a review of sampled residents revealed that 2 out of 5 residents did not have a care plan completed on an annual basis.

Sep 9, 2025Complaint
Other Staff QualificationsD 137

The facility failed to ensure that one of three sampled staff members had no substantiated findings on the North Carolina Health Care Personnel Registry (HCPR) prior to hire. The personnel record for the staff member lacked a documented hire date, an application for employment, and evidence that an HCPR check was completed before they began working.

Resident Care PlanD 259

The provided text is truncated and does not contain the full description of the deficiency for this tag; however, the regulation requires the facility to develop and implement resident-centered care plans based on assessments.

May 21, 2025Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that 2 of 5 sampled residents had completed required tuberculosis (TB) testing in compliance with established control measures. Specifically, one resident lacked documentation of a second-step TB test, and another resident had no documentation of either a first or second TB skin test.

Feb 21, 2024Follow-up
Qualifications Of Food Service SupervisorD276

The facility failed to ensure a qualified food service supervisor was in place. The Administrator was found preparing food in the kitchen, and the facility lacked a Dietary Manager and a dietitian to meet the dietary needs of residents.

Health CareD276

The facility failed to ensure physician orders were implemented for a resident requiring antibiotics for a urinary tract infection. Although orders for Cefpodoxime and Cefdinir were present in the eMAR, the medication was not available on the medication cart because it was held at the pharmacy and never picked up.

Feb 21, 2024Follow-up
Qualifications Of Food Service SupervisorD 130

The facility failed to ensure a qualified food service supervisor was in place to consult with a licensed dietitian/nutritionist. Observations showed the Administrator was preparing food in the kitchen, and the facility lacked a Dietary Manager and access to a dietitian for therapeutic menus.

Health CareD 276

The facility failed to ensure that physician's orders and written procedures or treatments were properly documented and implemented in the residents' records.

Dec 1, 2023Complaint
Qualifications Of Food Service SupervisorD 130

The facility failed to ensure a qualified food service supervisor was in place to consult with a dietitian regarding resident dietary needs. The facility lacked a Dietary Manager, and the staff overseeing the kitchen lacked necessary ServeSafe certification and had not requested therapeutic diet menus.

Health CareD 273

The facility failed to provide adequate health care follow-up for a resident with a history of seizures and an implanted vagal nerve stimulator. Specifically, there were no physician orders for device use, a missed neurology appointment, and a failure to notify the neurologist of recent head trauma.

Dec 22, 2020Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up with a physician for a resident regarding medication needs. Specifically, the facility did not notify the physician when a resident missed multiple doses of sevelamer carbonate used to control serum phosphate levels, chronic pain, and constipation.

Dec 22, 2020Follow-up
C234

The facility had a previously reported deficiency that was corrected as of 12/22/2020.

C222

The facility had a previously reported deficiency that was corrected as of 12/22/2020.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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