Metroplex Residential Senior Care LLC
Limited public data on Metroplex Residential Senior Care LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 110 Google reviews
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What this means for your family
While many families find the small-house model and specific caregivers to be incredibly comforting, the recent trend of reviews highlights alarming issues with staffing levels and medication safety. If you choose this facility, you must proactively verify the exact staffing ratios during overnight shifts and ask for specific protocols regarding medication administration.
Google Reviews
Google Reviews
110 reviews on GoogleFamilies often praise the facility for its warm, homelike atmosphere and the compassionate nature of specific long-term caregivers. However, there are serious, recurring allegations regarding severe understaffing, medication errors, and instances of neglect that families should investigate thoroughly.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Warm, homelike residential environment
- Responsive management in recent years
- Engaging resident activities
Concerns
- Severe understaffing and lack of overnight care (mentioned by 4 reviewers)
- Medication management errors and safety risks (mentioned by 3 reviewers)
- Frequent staff turnover (mentioned by 2 reviewers)
- Inconsistent food quality and variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the home has such a warm, residential feel, what kind of daily activities or social outings do you organize to keep the residents engaged?
- 2With such a small, intimate group of six residents, how do you ensure there is always enough staff coverage throughout the entire night?
- 3How do you manage the medication administration process to ensure everything is tracked accurately and safely for each resident?
- 4We've noticed management has been very responsive to feedback lately; how do you currently involve families in discussions about improving things like meal variety and food quality?
- 5In the event of a medical emergency during the overnight hours, what is the specific protocol for getting help to the resident?
- 6How do you approach staff training and retention to maintain the high level of compassionate care that the residents enjoy here?
Personalized based on this facility's data
Key Review Excerpts
“Their caregiving team (especially Jill House Supervisor, Jewel- Caregiver & Yawasse Housekeeping) were extraordinary compassionate and attentive- especially during the last days of my mother’s life…holding her hand as she passed in the early hours of the morning.”
“The staff consistently loses medication, and in our case, these errors led to the death of a resident.”
“My mom went to Mustang Creek with very special needs back in March of 2025. Needs that most other places would not even consider taking her for. They accepted her and accommodated each of those needs and did so with a level of care and respect that allowed her to maintain her dignity.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Metroprex Residential Senior Care LLC has had past inspections resulting in violations related to food safety, record searching, and life safety standards like lighting and sprinkler maintenance. However, there are currently no active enforcement actions listed against the facility.
Nov 15, 2023Routine
Health Code (3 violations)
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to search the NAR and EMR annually.
Jul 15, 2019Routine
Life Safety Code (2 violations)
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
Ownership & Operations
Who Operates This Facility
Metroplex Residential Senior Care LLC
for profit
CARMEN V PEREZ
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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